Carrying out customer led business analysis to improve the services to customers
Business Analyst
Permanent role, 37 hours per week
Hybrid working, Newton Abbot
£42,987 per annum
Our client, a well-respected Housing Association, are seeking an experienced Business Analyst to analyse business processes, identify business needs and propose solutions to help them transform the customer experience
You will be providing new customer-based solutions working across all areas of the organisation to facilitate and introduce high quality solutions to issues which cause barriers for end users leading to operational ineffectiveness.
Working in collaboration with users to improve operational technology and process issues which prevent teams doing jobs to the best of their abilities.
You will be identifying and implementing required process changes, system applications amendments and developments arranging training for the new processes and dealing with business information.
Analysing the scale, cost and complexity of the solution to create project outlines and set up timescales for delivery, once project implementation has been agreed to ensure the seamless transition of projects from implementation to mainstream support and report on the impact of any introduced changes.
You will also play a key role in an upcoming project to replace Keystone Asset Management system
It would be desirable if you had a background in working in Social Housing although this is not essential
For further information about this role, contact specialist Social Housing recruiter, Mark Grove, on 0117 923 9100 or apply via this site