You'll become part of a modern SIAM (Service Integration and Management) team responsible for delivering exceptional ICT services across multiple client environments.

Working closely with our CIO/CISO, developers, project teams and client stakeholders, you'll manage incidents, service requests, Microsoft cloud environments and enterprise applications while helping drive continual service improvement.
 
Strategic Executive Solutions Pty Ltd is seeking an experienced System Administrator / Service Desk Engineer to join our rapidly growing HapticHIVE™ Service Desk team in Canberra.
This is not your typical Service Desk role.
 
You'll work across enterprise Microsoft cloud environments, AI-enabled automation, Azure infrastructure, Governance, Risk & Compliance platforms, and integrated digital ecosystems supporting both Strategic Executive Solutions and our government and commercial clients.
 
If you enjoy solving complex technical challenges, working across multiple technologies, and helping organisations modernise their ICT environments, we'd love to hear from you.
 
About Us
Strategic Executive Solutions delivers enterprise ICT managed services, digital transformation, Service Integration and Management (SIAM), governance, cybersecurity, AI-enabled automation and software development.
Our HapticHIVE™ Enterprise Digital Ecosystem integrates:

• Microsoft 365
• Microsoft Azure
• Microsoft Planner Premium
• SharePoint Online
• Power Platform
• VerifyGlobal™
• MyStuReg.IO™
• ThynTec™ SaaS Solutions
• Governance, Risk & Compliance (GRC)
• ESG Platforms
• API & MCP Integrations

We're expanding our Canberra-based Service Desk to support our internal operations and multiple enterprise client environments.
 
What You'll Be Doing
Service Desk & ITSM

• Provide Level 2 and Level 3 technical support.
• Manage incidents through to successful resolution.
• Coordinate service requests using Microsoft Planner Premium and HapticHIVE™ Service Desk.
• Support change, release and problem management.
• Perform root cause analysis.
• Maintain knowledge articles and technical documentation.
• Monitor SLA performance.
• Participate in continual service improvement initiatives.
• Support enterprise ICT operations across multiple client environments.

Microsoft 365 Administration
You'll administer and support:

• Microsoft Entra ID
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive
• Microsoft Planner Premium
• Microsoft Lists
• Microsoft Forms
• Power Automate
• Power Apps
• Microsoft Intune
• Microsoft Defender
• Microsoft Purview (desirable)

Azure Cloud
Working across enterprise Azure environments including:

• Virtual Machines
• Azure Storage
• Networking
• Backup
• Azure Monitor
• Azure Security Centre
• App Services
• Key Vault
• Resource Groups
• Azure Active Directory / Microsoft Entra ID

Infrastructure Support
You'll also administer:

• Windows Server
• Active Directory
• DNS
• DHCP
• Group Policy
• Hyper-V
• VMware (desirable)
• VPN technologies
• Remote access
• Endpoint management
• Patch management

Enterprise Applications
Support and maintain innovative business platforms including:

• HapticHIVE™ Service Desk
• VerifyGlobal™
• MyStuReg.IO™
• ThynTec™ SaaS Solutions
• ThynTec™ GRC
• ThynTec™ ESG
• Microsoft Power Platform
• Xero integrations
• API integrations
• MCP integrations

SIAM Environment
You'll work within an enterprise Service Integration and Management framework by:

• Coordinating multiple ICT vendors
• Supporting supplier performance
• Participating in CAB meetings
• Supporting governance reporting
• Monitoring operational performance
• Improving service processes
• Assisting transition of new services into production

We're Looking For Someone Who Has
Essential

• Minimum 3 years' experience in a System Administrator or ICT Support role
• Australian Government Baseline Security Clearance (minimum)
• Australian Citizenship
• Strong Microsoft 365 administration experience
• Azure administration experience
• Enterprise Service Desk experience
• ITIL or ITSM knowledge
• Excellent troubleshooting skills
• Outstanding customer service
• Excellent communication skills

Highly Desirable
Experience with:

• Microsoft Planner Premium
• SharePoint Online
• Power Platform
• Azure DevOps
• Azure Automation
• API integrations
• MCP integrations
• SIAM environments
• Managed Service Providers (MSP)
• Government ICT environments
• TRIM™ EDRMS (or similar)
• Power BI
• Xero integrations
• Zero Trust security architectures

Qualifications
Essential

• Current Microsoft certifications relevant to Microsoft 365 or Azure
• Minimum three years Government or industry ICT experience

Highly Regarded

• Diploma or Bachelor's degree in Information Technology or Computer Science
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Administrator Expert
• ITIL Foundation v4
• Azure Security Engineer (AZ-500)
• CompTIA Security+
• CISSP

What We Offer

• Salary from $120,000 + Superannuation + certification package
• Professional certification package
• Security clearance support and uplift
• Exposure to enterprise Microsoft cloud technologies
• Work on AI, automation, and digital transformation projects
• Career progression into Client Delivery, Cloud Engineering, Cyber Security, Architecture or SIAM leadership roles
• Opportunity to work across innovative enterprise digital ecosystems

Employment Conditions

• Australian Citizen
• Current Baseline Security Clearance (minimum)
• NV1 or higher highly regarded
• Full-time onsite position in Canberra
• National travel as required
• Participation in an after-hours support roster
• National Police Check

Why Join Us?
At Strategic Executive Solutions, you'll be helping build Australia's next generation of enterprise digital ecosystems.
From Microsoft Azure and Microsoft 365 to AI-enabled automation, Governance, Risk & Compliance, Service Integration and Management, and our innovative HapticHIVE™ platform, you'll work with technologies that are shaping the future of enterprise ICT.

If you're passionate about technology, thrive in a collaborative environment and enjoy solving complex challenges, we'd love to hear from you.
 
Apply Now
If you have the skills, experience and security clearance to join our growing team, we'd love to hear from you.
 
Submit your application, including your current resume and a brief cover letter outlining your experience and security clearance.