_{16th October, 2026}

We are recruiting for a Customer Service Administrator to join a busy and friendly customer services team within an established manufacturing and online retail business in the Bradford area. This is an excellent opportunity for someone with previous customer service or administration experience who enjoys problem-solving, communicating with customers and keeping things running smoothly.
 
You'll play an important role in supporting customers throughout their journey, from processing orders and answering product enquiries to resolving after-sales issues. Full training will be provided on the company's internal systems and processes.
 
What's on offer?

• £24,785.00 annual salary
• Temporary to Permanent, full-time position
• 37.5-hour working week
• Early finish every Friday at 3:00pm
• 25 days' annual leave plus bank holidays
• Full training and ongoing support
• Friendly, supportive team environment
• Varied duties with opportunities to contribute to business improvements

 
The Role - Customer Service & Administration
 
As a Customer Service Administrator, your responsibilities will include:

• Processing daily online orders and checking order details for accuracy before confirmation.
• Providing customer service support via telephone, email, live chat and online ticketing systems.
• Responding to product enquiries, offering information and advice, and handling customer concerns professionally.
• Managing after-sales queries, including damaged, missing or replacement parts.
• Logging customer cases and maintaining accurate records using CRM systems and Excel workbooks.
• Processing trade customer orders and assisting with new account setup.
• Preparing quotations for trade customers using Microsoft Excel.
• Raising pro forma invoices and following up outstanding payments where required.
• Liaising with installation teams and other internal departments to resolve customer queries.
• Prioritising incoming enquiries and responding within agreed timescales.
• Supporting wider administrative duties and continuous improvement initiatives as required.

 
What We're Looking For
 
We're keen to hear from candidates who have:

• Previous experience in a customer service, customer support or administrative role.
• Excellent written and verbal communication skills.
• A confident and professional telephone manner.
• Strong attention to detail and good organisational skills.
• Confidence using Microsoft Office, particularly Excel.
• The ability to prioritise workloads and manage multiple tasks effectively.
• A proactive approach, with the ability to work independently and as part of a team.
• A professional, trustworthy and customer-focused attitude.

 
Experience using CRM systems, processing online orders or dealing with after-sales queries would be beneficial but is not essential, as full training will be provided.
 
Interested?
If you're looking for a Customer Service Administrator position offering a competitive salary, varied responsibilities and an early finish every Friday, we'd love to hear from you.
 
Apply today to be considered for this opportunity.
  
This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so.
 
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