_{04th September, 2026}

Position: Ticketing Special Duties Officer
Client / Employer: GBA HR Ltd.
Contract period: 12 month (5 Oct 2026 to 4 Oct 2027)
Working Location: Tsim Sha Tsui, Kowloon
Salary: HK$ 1073.60 per working day
Working hours: 8.8 hours per workday (including one hour meal break), 9:30am — 6:18pm. Shift duties on evenings, Saturdays, Sundays and public holidays are required.
Vacancy: 1

A unique opportunity to contribute to Hong Kong's premier ticketing platform.
GBA HR Ltd. is seeking a dedicated and detail-oriented Ticketing Special Duties Officer. This role is pivotal in the operational excellence and strategic development of the URBTIX ticketing system. You will gain invaluable experience working within a large-scale, public-facing system, offering significant exposure to arts administration and IT project coordination.

Job Duties:
Reporting to the Senior Manager and Managers of the Ticketing Office, you will be instrumental in the daily operations and enhancement of the URBTIX system. Your key responsibilities will include:

1. System Development & Refinement: Work closely with the system contractor to follow-up on the post-implementation of the URBTIX ticketing system. This includes conducting research on new features, producing performance analysis reports, and consolidating recommendations for system enhancement.
2. Operational Monitoring & Quality Assurance: Monitor operational issues during the implementation of new features, perform internal checks on event set-ups, and report any irregularities to the system contractor.
3. Event Management: Perform event set-up works for a diverse range of events on a regular basis.
4. Client & Ticketing Services: Manage all aspects of ticketing services for URBTIX users, including updating ticketing information, implementing E-tickets, managing seat reservations, arranging complimentary tickets, and handling enquiries from event presenters.
5. Presenter Support: Provide dedicated customer support to event presenters, facilitating event publicity on the website and coordinating refund services between presenters and the system contractor.
6. Administrative & Analytical Support: Provide crucial administrative support, including the collation of sales figures, analysis of patron behaviors, and compilation of accounting statistics.
7. Duty Management: Act as the Duty Manager to oversee the entire operation of the Ticketing Office during non-office hours, weekends, and public holidays, and perform any other duties as assigned.

Requirements:

• A permanent resident of the Hong Kong Special Administrative Region.
• A Hong Kong Bachelor's Degree, or equivalent.
• Met the language proficiency requirement of Level 3 or above in Chinese Language and English Language in HKDSEE, or equivalent.
• Good interpersonal and supervisory skills, with a customer-oriented and detail-minded approach.
• Good command of spoken and written English and Chinese; proficient in both Chinese and English typing.
• A minimum of three (3) years of full-time working experience, preferably in arts administration or information technology.
• Crucially, at least one (1) year of solid, hands-on working experience in operating a computerized ticketing system for event setup and handling service requests from both event presenters and ticket buyers.
• Good computer knowledge and proficiency in MS Office and Photoshop are necessary.
• An interview and/or written test may be required.

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