_{02nd December, 2025}

Position:                 Museum Education Programme Support Officer
Contract period:     12 months from early Dec 2025
Working Location: Hong Kong Island East
Working hours:      44 hours/week, 8.8 hours within 9:00-18:18 (including one hour meal break) per day, Monday to Friday
 
Job Duties:

• - Manage museum docents: bookings, attendance, replacements, membership renewals
• - Conduct guided tours in English, Cantonese, and Putonghua
• - Handle visitor enquiries and telephone calls
• - Assist in organising education/extension activities: hands-on workshops, lectures, outreach programmes, travelling exhibitions, logistics
• - Prepare and edit educational/publicity materials
• - Monitor and update museum website content
• - Conduct visitor surveys, compile data and reports
• - Collect, catalogue, and analyse exhibition/education programme data
• - Provide clerical support for General Registry
• - Check stock of souvenirs, educational materials, and inventory
• - Assist in research materials preparation for exhibitions/programmes
• - Support outreach programmes outside the museum

 
Requirements

• - Bachelor’s degree or above (majors in history, humanities, anthropology, cultural studies desirable)
• - HKDSEE: five Level 2 / “Attained” in up to two Applied Learning subjects / “Grade E” in Other Language subjects; or equivalent HKCEE results (incl. Chinese & English Language “Syllabus B” before 2007)
• - Minimum 5 years’ full-time customer service experience, with at least 4 years in museum setting (docent service preferred)
• - Strong command of written/spoken English, Cantonese, and Putonghua
• - Proficient in computer applications: Chinese word processing, MS Word, Excel, and presentation software
• - Good communication and presentation skills; responsible, hardworking, team-oriented, able to work independently under pressure
• - Strong organisational skills; attentive to logistics and statistical information

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