27th August, 2025
Position: Venue Assistants - STTH/DPA/007/2025
Client: LCSD - Tai Po Civic Centre
Employer: GBA HR Limited
Contract period: 12 months
Working Location: 1. Tai Po Civic Centre - 12 On Pong Road, New Territories
- Sha Tin Town Hall - 1 Yuen Wo Road, Sha Tin, New Territories
- North District Town Hall - 2 Lung Wan Street, Sheung Shui, New Territories
Salary: HK$87.50 per hour
Working hours: Normally between 0730 to 2400 hours.
Pattern 1: 0730-1530 (Net working hours: 7 hours)
Pattern 2: 0800-1600 (Net working hours: 7 hours)
Pattern 3: 0830-1630 (Net working hours: 7 hours)
Pattern 4: 1000-1800 (Net working hours: 7 hours)
Pattern 5: 1500-2300 (Net working hours: 7 hours)
Pattern 6: 1530-2330 (Net working hours: 7 hours)
Vacancy: 4
Duties: Front-of-house Customer Service Assistants are required to work at different service points in the venues for providing services mainly in the following areas:
Front-of-House Customer Services - to provide services and facilities to hirers and the public as instructed by the venue management in all hiring units or non-hiring units, both indoor and outdoor, as required for the operations of the venues;
- to answer public enquiries at the information counter and front-of-house enquiry hotline and assist in typing, word processing for notices and reports;
- to record, update / tidy up the notice, publicity materials of hirers, such as posters, leaflets and pamphlets on display;
- to perform admission control and ushering in different major facilities namely Auditorium and Black Box Theatre;
- to lead the logistics team to setup the furniture in the two minor facilities namely Function Room 1 and 2 required by different hirers with particular pattern on daily basis before the hirers arrive and restore the facilities to original condition after use; and
- to perform any other operation duties and customer services as assigned by the senior officers of the venue management.
Monitoring and liaising with hirers on the use of the facilities on site - to liaise with hirers and cleaners on site in arranging cleaning services for the facilities of the venue;
- to monitor the use of facilities at the front-of-house area for by hirer, such as counting of attendance and preparing relevant reports;
- to perform crowd control duties at the admission area of the major facilities or at the foyer; and the queuing point of the box office or outdoor areas as required for the operation of the venue;
- to perform noise measurement duties in outdoor areas for outdoor activities when required;
- to perform daily patrolling of indoor area and outdoor area to make sure the facilities are in tidy and clean condition and prepare relevant reports;
- to observe and report irregularities to the venue management; and
- to perform necessary guiding services and evacuation service when in emergency condition.
Assist in performing manual work in setting up of furniture and restoration of the area - to provide manual work to setup and dismantle furniture and equipment at the hiring facilities when in shortage of manpower; and
- to setup and dismantle the queuing area when in urgent condition.
Qualifications Requirements: All candidates proposed to take up the role of Front-of-house Customer Service Assistants must meet all the requirements listed below. In addition to such requirements, other requirements stated in but not limited to Special Requirements below may be specified by the Government Representative as and when required for individual post.
(a) A permanent resident of Hong Kong Special Administration Region and be lawfully employable in Hong Kong;
(b) Completed Form 5 or above, or equivalent;
(c) Have good command of Chinese and English;
(d) Be able to speak fluent Cantonese, basic English and Mandarin;
(e) Be proficient in typing, Chinese word processing and computer software (Microsoft Word, Excel and PowerPoint);
(f) Be physically fit for handling simple labour work; and
(g) Have at least 1 -year full-time customer services working experience in one of the performance venues, museums or art centres operated under the Government or exhibition centres or club houses, commercial centres or shopping malls in commercial sector or other public facilities.
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