The perfect opportunity for someone wanting to develop their management career.
ECL Group is a specialist supplier of equipment, services and maintenance activities that encompass installation, maintenance, and repairs to fuel systems, car washes, forecourt controls, and technology solutions such as payment systems and other associated infrastructure, hardware and software. We pride ourselves on our innovative ways, delivered by our passionate, committed, and highly skilled workforce.
Due to an internal promotion, we are seeking to recruit a Team Leader who appreciates that "customer experience" is everything and that our people are the cornerstone of our success.
Please note that while the environment provides 24/7 support, this role is Monday to Friday - 40 hours per week.
You will champion the customer experience and develop team members' service delivery skills to a new level. You will be technology savvy, a great coach, mentor, and be tactful and diplomatic. Ideally, you will have experience with performance management procedures, operational management, recruitment and be capable of making tough decisions.
This role will suit someone who wants a challenge, thrives in an environment where they can implement positive change, and someone who has a true passion for top-quality results. You will accept nothing less than the best, and inspire staff to strive for excellence every shift.
To be able to competently perform the role you will have the following skills and experience: