Launch or grow your customer service career in a unique industry
ECL Group provides critical technical services across NZ who service and maintain business infrastructure, including fuel systems and payment solutions. We pride ourselves on our innovative services, delivered by our passionate, committed and highly skilled workforce.
As we continue the diversification and expansion of our service offerings, our development programs are also tailored to diversify and expand the capabilities of our people. Our people are the pillar driving this change as such, career planning, intensifying your technical and specialist skills, and your engagement are the core of our programs.
ECL Group is seeking an enthusiastic and hardworking individual who strives to deliver high-level customer service. Our customers are recognisable large, multinational companies with which we are proud to build strong partnerships with.
As a Customer Service Representative, you will be the first point of contact for our customers and be responsible for call resolution or escalation to our technical team.
You will be an integral member of our team and will be joining a business focused on providing the highest level of customer service to our clients, whilst exceeding ECL’s monthly customer KPI’s.
Our Customer Service desk runs on a 7 day a week roster from 6am - 9.00pm so a high degree of flexibility is desirable.
Full training will be offered during standard working hours - 8am to 4.30pm Monday - Friday. On completion of the training, you will move to a 10:30am - 7pm shift that will include at least one weekend day. Please note this shift may be subject to change.