06th March, 2026
The opportunity:
Get ready for an exhilarating winter adventure! We are looking for enthusiastic, customer focused individuals to join our team as a Visitor Experience Attendant at our stunning Lake Mountain resort.
The Visitor Experience Team provides high-level customer service to visitors and guests across all areas of the resort, including but not limited to: Resort Entry, Toboggan runs, rental and retail, and the information window.
Lake Mountain Alpine Resort is a family-orientated snow play park. It has the distinction of being the closest alpine snow resort to Melbourne, just a short 2 hours' drive from the city centre.
Key responsibilities include:
- Provide high-level customer service to visitors and guests across all areas of the resort, including but not limited to: Resort Entry, Toboggan runs, rental and retail, and the information window.
- Respond to enquiries with accurate information about the facilities and services, in line with policies and procedures.
- Accurately and efficiently process guest purchases of products and services via POS systems through cash or EFTPOS transactions.
- Resolving guest complaints or issues promptly and effectively in a calm and solutions focused manner.
- Assist with coordinating activities and events throughout the resort as required.
- Provide informative retail and rental advice, ensuring suitable product selection and provision.
Skills, experience and qualifications: - Previous experience working in a customer facing position
- Excellent communication and problem-solving skills
- Previous experience operating a Magic Carpet lift. (Desirable)
- Computer Literacy: Competent in Word, Excel, and general apps/databases for daily operations.
- Organisational and Administrative Skills: Well-developed skills to manage a range of tasks efficiently and effectively.
- Communication: Excellent written and verbal communication skills, able to communicate effectively with a diverse range of stakeholders, guests and team members.
The successful candidate will be required to: - Have full Australian working rights.
- Hold a current Australian driver’s licence
- Satisfactorily pass a police check and random drug & alcohol tests
- Hold or be willing to obtain a Victorian Working with Children Check - Employee
- Available to work weekends and school holidays (This position requires you to be on resort to fulfil all key accountabilities)
- Available from June to September 2026 (or the declared snow season)
Need more details? For more information including a copy of the Position Description please contact careers@alpineresorts.vic.gov.au
Hourly rate: $33.65 per hour (inclusive of casual loading), plus super
We have opportunities to work up to full time hours (38 hours) & weekend part time hours (15.20 hours).
Where: Lake Mountain, Marysville, 3779 Victoria
How to apply: Click on "Apply" and upload your resume and cover letter, detailing your suitability and how your meet the key accountabilities and experience required.
Please specify in your cover letter whether you are applying for full time of part time (weekend) hours. Applications will be reviewed daily so do not delay submitting your application. Shortlisted candidates will be contacted.
Applications close: 3rd April 2026
*Limited off-resort staff accommodation is available for successful applicants. Please discuss this with your hiring manager if you require accommodation*
Who will you be working for?
Established on 1 October 2022, Alpine Resorts Victoria brings a sector-wide focus and strategic leadership to the management of Victoria’s six alpine resorts: Falls Creek, Lake Mountain, Mt Baw Baw, Mt Buller, Mt Hotham and Mt Stirling. Each resort provides a unique experience of Victoria’s beautiful and remote alpine landscapes. Together they play an important role in supporting regional communities by attracting over one million visitors a year and sustaining ten thousand jobs.
For more information, visit the websites:
www.alpineresorts.vic.gov.au
Alpine Resorts Victoria is an equal opportunity employer and supports diversity and inclusion in the workplace
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