_{06th July, 2026}

About the role

We are seeking a dedicated and customer-focused Customer Care Laundry Assistant to join the team at Tendercare Laundry in Rotorua. This is a full-time position that plays a vital role in delivering exceptional customer service whilst supporting our laundry operations. In this role, you will be the friendly face of our business, ensuring every customer interaction leaves a positive impression and contributes to the success of our laundry service.
 
Key responsibilities

• Provide outstanding customer service to our valued customers.
• Help customers with their laundry needs and enquiries.
• Process personal laundry and small commercial laundry orders.
• Maintain a clean, organised workspace.
• Operate laundry equipment efficiently.
• Handle cash transactions and maintain accurate records.  

What we're looking for

1. Previous experience in a customer-facing role, preferably in a service or hospitality environment
2. Strong communication skills with the ability to interact professionally and courteously with diverse customers
3. A genuine passion for delivering outstanding customer service and creating positive experiences
4. Reliability and punctuality, with the ability to work full-time hours including possible flexibility for peak periods
5. Basic numeracy skills for accurate cash handling and transaction processing
6. Physical capability for the demands of laundry work
7. Problem-solving ability and a proactive approach to customer needs
8. Willingness to learn about laundry operations and equipment use
9. A friendly, approachable manner and positive attitude towards work

What we offer

• Full-time employment with a well-established Rotorua laundry service
• A supportive and friendly work environment where your contributions are valued
• Training and development opportunities to enhance your customer service skills
• A role that directly impacts customer satisfaction and business success

About us

Tendercare Laundry is a trusted name in laundry services.
Our mission is to provide convenient, reliable and high-quality laundry facilities to our local community We pride ourselves on maintaining clean, welcoming spaces where customers feel comfortable and supported. Our team is dedicated to exceptional service and building lasting relationships with the customers we serve. We value integrity, customer focus and teamwork, and we are committed to creating a positive workplace culture where our staff thrive.
 

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