We now have an exciting full time, permanent opportunity for a Customer Service Representative to join our dedicated team in Dunedin.
Delta is your smart thinking infrastructure specialist. We construct, manage, and maintain essential energy and environmental infrastructure. Every day we make a difference in the lives of New Zealanders. We make communities better for people to live, work and play in - keeping the lights on, the trees trimmed and the parks green.
About the Role:
As the primary liaison for Delta's Clients/Customers, Field Staff, and Contractors, the Customer Service Representative (CSR) assumes a crucial role in handling inquiries, resolving issues, disseminating information, and fostering a positive overall experience while efficiently managing the completion of Delta’s metering field work.
The CSR takes ownership of Delta's field operations, ensuring strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) while placing a top priority on safety considerations. This role reports to the Customer Service Team Leader.
About You: