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Delta is your smart thinking infrastructure specialist. We construct, manage, and maintain essential energy and environmental infrastructure. Every day we make a difference in the lives of New Zealanders. We make communities better for people to live, work and play in - keeping the lights on, the trees trimmed and the parks green.

About the Role
As a Customer Service Representative (CSR), you will be the primary point of contact for Delta’s customers, clients, field staff, and contractors. This is a vital coordination role that ensures metering work is planned, delivered, and completed safely, accurately, and within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

You’ll play a key part in translating technical metering requirements into well‑scoped jobs, scheduling and briefing electricians and contractors, and verifying completion data to maintain accurate and auditable records. Through proactive communication and efficient issue resolution, you’ll contribute to a positive customer experience while upholding Delta’s strong commitment to safety and service excellence.

What You Need to Succeed
To be successful in this role, you will bring:

• Relevant tertiary qualification and/or experience
• Experience in customer service, utilities operations, scheduling, or a technical service environment
• Strong organisational skills with high attention to detail and data accuracy
• The ability to manage workloads to meet deadlines, KPIs, and SLAs
• Clear and effective communication skills, both written and verbal
• Confidence working with multiple stakeholders, including customers, field teams, and contractors
• A strong commitment to health and safety and adherence to policies and procedures
• The ability to remain calm, professional, and resilient when handling challenging situations

Desirable but not essential:

• Experience in NZ electricity sector
• Familiarity with Safety Regulations and NZECPs and audit exposure
• At least 3 years' experience in a service desk support role.

 More About the role:

• This is a full-time, permanent role working 40 hours per week, Monday to Friday.
• This role is based in Dunedin, South Island, New Zealand

What's on Offer:

• A role where you will be challenged and supported.
• Discounts tied to popular retailers and service providers through our 'Boost' programme.
• Extra contribution to KiwiSaver after your first year.
• All permanent and Fixed-term employees qualify for Cigna Life Insurance cover.
• Commitment to safety, to make sure everyone gets home - every day.
• Recognition for excellence and demonstrating Delta’s Values.
• Wellness programmes, team activities, and social clubs.
• Professional development, training, and courses.
• Corporate Social Responsibility programmes and initiatives.
• Joining a progressive and reputable South Island organisation.

If this sounds like you, you have a positive attitude and want to be part of a great team, we want to hear from you.

Apply Now!

Delta is an equal opportunities employer, providing competitive remuneration and structured support for your career development. To apply, and to find more information on Delta please visit www.thinkdelta.co.nz.

Please note:

• Only shortlisted candidates will be contacted for this position.
• Successful candidates will be required to submit to and pass a pre-employment drug and alcohol test.

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