_{03rd June, 2026}

THE OPPORTUNITY

A unique opportunity has arisen for a dynamic and experienced Visual Merchandising Specialist to drive sales and brand consistency by designing and executing compelling in-store displays and visual experiences that enhance the customer journey and support promotional activity.

Reporting to the Visual Merchandising & Store Project Manager and having one direct report (Graphic Designer), the role is based at the support office, with occasional interstate travel and store visits. You will have a stronger focus on end-to-end coordination of VM across stores with a big-picture view, working in close collaboration with internal and external partners to optimise store impact and VM performance, and involvement in renovation projects, including airport stores.


YOUR DUTIES WILL INCLUDE

• Support and coordinate store teams to maintain a store environment and ambience that encourages shopping and positively influences sales
• Coordinate store signage, artwork, ticketing layouts, and digital displays, liaising with stakeholders and suppliers to ensure consistent brand presentation.
• Liaise with vendors and internal teams to implement promotional activities and visual merchandising initiatives.
• Develop and maintain a database of VM asset specifications for all stores including creation and updating of vendor packages for promotional sites.
• Maintain and coordinate brand and marketing activation calendars across all locations.
• Manage promotional content and negotiate with vendors and stakeholders to ensure activations are delivered in line with brand standards.
• Provide VM support for store setups, relays, and renovations.
• Partner with Store Operations and Merchandising to ensure smooth execution and consistent standards.
• Optimise VM budget for ROI and manage associated invoice payments.

  
ABOUT YOU

Essential:

• Strong project management and attention to detail skills
• Must have a strong sense of aesthetics blended with practical application
• Strong organisational, time management, and planning skills
• Comfortable multitasking and managing several projects simultaneously
• Must possess good communication skills and the ability to build relationships both within the organisation and with external partners
• Hands-on mentality

Desirable:

• Experience working in Visual Merchandising in a head office retail environment (preferred) or in-store environment
• Proficient in Microsoft Office package
• Competent in Adobe Creative Suite and CAD (an advantage)
• Planogram experience and ability to read and interpret floor plans

  
ABOUT LOTTE DUTY FREE

Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more.
Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with excellence in customer service and a proud heritage as a trusted global travel partner.
Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.
  

WHY JOIN LOTTE DUTY FREE

• Competitive Salary Package
• Team Discounts off Duty Free purchases
• Lotte Employee Induction
• Safety leagues education program
• Private health insurance benefits
• Recognition of Service Awards ($ Gift Cards)
• Long-term Career & Professional Development Opportunities
• Employee Assistance Program and Health initiatives
• Diverse & Inclusive Work Environment with a Supportive Culture
• Melbourne CBD Location

This is a rare opportunity to join a global retailer and make a genuine contribution to the Lotte success story. Join us and be part of our exciting journey!

Only shortlisted candidates will be contacted.

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