02nd June, 2026
ABOUT THE OPPORTUNITY
We are looking for a driven and enthusiastic Online & Collections Coordinator to join our team at Brisbane International Airport. You will be working in a fast-paced, customer centric environment with a friendly and diverse team.
In this role, you will lead the Collections team and counter at Lotte Brisbane Airport, ensuring exceptional customer service and high retail standards. You will also support the Arrivals sales team to achieve sales, GP, and key KPI targets.
YOUR DUTIES WILL INCLUDE
- Lead Collections operations, ensuring strong customer service and accurate data/bag management.
- Drive sales performance, KPIs, and profit through trend awareness and reducing collection misses.
- Drive sales through strong team leadership and high store standards (VM, stock, compliance).
- Deliver excellent customer service and ensure accurate stock, customs, and security management.
- Ensure compliance with company policies and standards, while managing team behaviour and external stakeholder relationships
- Reinforce selling skills and customer service through feedback and follow-up.
- Ensure team training compliance and uphold airport safety, security, and emergency procedures.
ABOUT YOU - Proven retail experience in a similar fast-paced retail environment.
- Excellent communication skills.
- Current Responsible Service of Alcohol (RSA) certification.
- Strong numerical and analytical skills, with high attention to detail.
- Strong problem-solving capability, including the ability to make decisions and resolve complex issues under pressure.
- Exceptional customer service skills.
- Good level of physical fitness to undertake manual handling and heavy lifting requirements.
- Flexibility to work varied hours and shifts.
ABOUT LOTTE DUTY FREE
Lotte Duty Free is one of the world’s leading retailers, operating across 17 locations in 6 countries and 11 airports. Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!
Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.
Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store.
WHY JOIN LOTTE DUTY FREE - Monthly Sales Commission Program
- Team Discount Program
- Airport Retail Stores Discount (10% -20%)
- Discounted Car Parking
- Discounted airport transport
- Uniform & ASIC Pass Provided
- Sales & Product Training Program
- Employee Assistance Program and Health initiatives
- Private Health Insurance Discount
- Long-term Career & Professional Development Opportunities
- Recognition of Service Awards ($ Gift Cards)
- Safe, Diverse & Inclusive Work Environment with a Supportive Culture
ROLE DETAILS - Full time position available (76 hours per fortnight)
- Based at Brisbane International Airport
- 2-week rotating roster
It is essential to have your own form of reliable transport due to early/late hours of work.
To work with Lotte Duty Free, you must hold a current Australian or International Passport. Please note that all Lotte Duty Free employees are required to have Customs and Police Clearance process.
Only candidates that are successful for short listing will be contacted. If this excites you, we want to meet you!
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