_{06th June, 2025}

Our client is a trusted provider of Commercial Insurance solutions tailored for small and medium-sized businesses across the UK. With a commitment to service excellence and compliance integrity, we support a diverse client base with innovative risk solutions and industry-leading advice.
 
Role Overview:
We're looking for a dynamic and highly organised Office Manager to lead the smooth operation of our Croydon office. The ideal candidate will bring a blend of administrative expertise, process management, and people management skills — ideally with experience in a branch and/or broker team leading position.
 
Key Role Responsibilities:

• Oversee day-to-day operations within the office
• Aligned to both Sales and Existing business teams
• Achieve agreed sales & retention targets, both individually and as part of the overall team
• Maintain and improve internal administrative processes and documentation systems
• Assist with onboarding new hires and manage employee records
• Ensuring compliance with local procedures, customer service standards and external compliance regulations are met
• Ensuring that you are a referral point for team leaders
• Ensure effective communication across departments and act as the go-to for internal support

• Competent to sell SME general insurance
• Background working in a Branch/Insurance brokerage strongly preferred
• Experience of e-trading platforms; Acturis would be advantageous but not required
• Excellent organisational, communication, and time-management skills
• Proactive, self-motivated, and confident managing multiple priorities

• 25 days annual leave
• 8% non-contributory pension 
• Office working at least 3 days a week - Mon/Weds/Fri
• A collaborative and respectful workplace culture
• Opportunity to grow with a reputable and expanding insurance firm
• Modern office in central Croydon, easily accessible by public transport