_{10th April, 2025}

The Role:
Our client is looking for a detail-oriented and client-focused Commercial Account Handler to join their Commercial Schemes Team. This role involves supporting members of the team, managing renewals, mid-term adjustments, and new business for commercial clients.
 
Key Responsibilities:

• Manage day-to-day servicing of a portfolio of commercial clients
• Handle renewals, new business queries, and mid-term adjustments accurately and in a timely manner
• Provide excellent customer service and build long-term client relationships
• Liaise with insurers and underwriters to obtain quotes and negotiate terms
• Ensure all documentation is compliant with FCA regulations
• Maintain accurate client records and internal systems

• Previous experience handling commercial insurance is essential (2+ years)
• Good knowledge of commercial insurance products such as Motor Fleet & Commercial Combined.
• Proficiency in insurance broking software (Acturis is a plus)
• Cert CII qualified or working towards it preferred
• A good level of technical insurance skills, to be assessed by regular in-house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent client service skills.
• Good negotiation and broking skills.
• Ability to gather and analyse information from the client.
• Ability to identify and respond appropriately to an individual client’s level of understanding.
• Ability to persuade and influence others.