_{15th May, 2026}

Make a difference every day with United Disability Care (UDC). 
At UDC, we are dedicated to empowering people living with disabilities to live their best lives and achieve their dreams. Our teams work with a growth mindset, delivering tailored support through efficient systems and strong relationships. We are proud to be both a provider and employer of choice. 
We are currently seeking a Client Service's Officer to join our team in Robina. This role is central to ensuring seamless client experiences, accurate allocation of NDIS funds, and strong engagement with clients and stakeholders. 
 
About the Role 
As a Client Service's Officer, you will: 

• Liaise directly with the NDIS, clients, support coordinators, plan managers, and stakeholders to deliver outstanding service. 
• Allocate and forecast client funding, ensuring services align with approved NDIS budgets. 
• Draft and maintain service agreements and quotes. 
• Monitor client plans, portal bookings, and plan renewals. 
• Provide timely responses to  enquiries and support leaders with documentation. 
• Maintain accurate data across CareLink, SharePoint, and other systems. 
• Champion continuous improvement and ensure compliance with NDIS guidelines. 

What We're Looking For 
We're seeking someone who is: 

• Great with numbers - confident in allocating funds, forecasting expenditure, and managing budgets. 
• Detail-oriented - highly accurate with documentation and data entry. 
• Client-focused - exceptional communication skills and ability to build strong relationships. 
• Organised & proactive - able to juggle multiple tasks and meet deadlines. 
• Tech-savvy - comfortable with Microsoft 365, databases, and rostering systems (CareLink experience highly regarded). 

Requirements: 

• Minimum 2 years' experience in administration, customer service, or stakeholder engagement. 
• Strong knowledge of NDIS guidelines and funding processes (highly desirable). 
• Certificate III/IV in Business Administration or similar (desirable). 
• Valid driver's licence and ability to travel locally as required. 
• Current NDIS Worker Screening Check (or willingness to obtain). 

 
Why Join UDC? 

• Be part of a purpose-driven organisation making a genuine difference. 
• Collaborative, supportive team culture. 
• Ongoing training and development opportunities. 
• Hybrid work flexibility (office + remote).  

How to Apply If you're ready to bring your skills in client services, numbers, and stakeholder engagement to a rewarding role within  a supportive team, we'd love to hear from you.  
Apply now by submitting your Resume and a Cover Letter - outlining the following questions: 

1. What would you bring to the Client Service's Officer role? 
2. How would you deliver exceptional customer service to both internal and external stakeholders? 

United Disability Care is an Equal Opportunity Employer. We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people living with disability, culturally and linguistically diverse communities, and LGBTQIA+ individuals. We are committed to creating an inclusive environment where people of all abilities can thrive and will provide reasonable adjustments during the recruitment process and in the workplace. 

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