_{01st April, 2026}

Customer Service Operative | Capalaba Central
 
Are you a people person who loves making someone's day just a little brighter?

We are currently seeking Customer Service Operatives to join our team at Capalaba Central. In this frontline role, you will be the welcoming face of the centre by assisting shoppers, answering enquiries, and helping create a positive and memorable customer experience. Whether you're new to the industry or bring prior experience, we offer full training and a supportive team environment to help you thrive.

*This is a casual position best suited to individuals with a high level of availability and flexibility. As there is no set roster, shifts are offered based on operational needs, including short notice call-ins. Applicants must be comfortable working on an adhoc basis with variable hours.
 
What You'll Be Doing:

• Greeting and assisting customers at the service desk and around the centre
• Answering phone enquiries with a smile (yes, people can hear it!)
• Issuing gift vouchers and mobility aids like wheelchairs and scooters
• Supporting centre management and marketing events

Who We're Looking For:

• Positive, energetic, and detail-oriented
• Great communicator with solid computer and time management skills
• Professionally presented and reliable
• Able to work solo and as part of a team
• Safety-conscious and customer-focused

Why You'll Love Working With Us:

• Free professional uniform - look sharp, feel sharp
• Penalty rates for weekends and public holidays
• On-the-job training and development opportunities
• Friendly team with real career progression pathways

About Us:

Trident Services is a leader in integrated services across retail centres and airports nationwide. We're all about proactive service, teamwork, and making a difference.
 
Trident Services is an equal opportunity employer and is committed to creating an inclusive workplace. We encourage applications from Aboriginal and/or Torres Strait Islander peoples, LGBTQ+ individuals, and people from all backgrounds, identities, and lived experiences.
 
If you're ready to bring your best self to work and help create a welcoming shopping experience, we'd love to hear from you!

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