_{04th November, 2025}

Security Officers - Townsville Shopping Centre

We are currently seeking Retail Security Officers to join our team on a casual basis, with the opportunity to progress into permanent roles.
 
As a Trident Security Officer, you will be responsible for providing a safe, welcoming environment while maintaining a strong security presence on-site. We are looking for individuals who are passionate about customer service, quick-thinking, and ready to be part of a professional and supportive team.
 
Your responsibilities will include:

• Providing high-quality customer service and front-line support
• Identifying and resolving potential risks and issues proactively
• Responding to all medical and security incidents
• Accurately reporting and recording incidents during your shift
• Responding to emergencies in line with site protocols
• Building professional relationships with emergency services
• Using conflict resolution and de-escalation techniques effectively

To be successful in this role, you will need:

• A current QLD Security License with valid Crowd Control function
• Valid First Aid and CPR certificates
• Strong written and verbal communication skills
• A customer-first attitude with strong interpersonal skills
• Flexibility to work within a rotating 24/7 roster
• High personal integrity and grooming standards
• Previous experience in regulated environments (desirable)

What we offer:

• Full professional uniform provided
• Stable, long-term employment opportunities
• On-site training and ongoing professional development
• A supportive, inclusive team environment

Trident is an equal opportunity employer and actively encourages applications from Aboriginal and Torres Strait Islander candidates.

Trident Services Australia is a national leader in integrated service delivery, specializing in cleaning and security solutions across retail centers and airports across Australia. We are proud to deliver high-quality and client-focused security services at Townsville Shopping Centre!

We’re proud to deliver high-quality, client-focused security services at Townsville Shopping Centre — apply now to join our team.

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