_{14th April, 2025}

Position Title: Operations Manager
 
Location: Robina Town Centre
Employment Type: Full-time 
Salary: Attractive package of $95,000 per annum
Flexible Working Options May Be Available
 
About Us
 
Trident Services Australia Pty Ltd is a leading provider of integrated services, offering cleaning and security solutions across retail centres and airports throughout Australia. We take pride in delivering proactive, efficient, and well-managed services that consistently exceed our clients’ expectations. Our team is committed to operational excellence, innovation, and building strong, lasting partnerships.
 
Lead with Purpose. Operate with Excellence.
 
Want to take that next step? We are looking for a dynamic and experienced individual for a newly created role of Operations Manager. Under the guidance of the Integrated Services Manager the successful candidate will take the lead on daily operations and drive efficiency, performance, and high-quality service delivery across the business. In this critical role, you’ll streamline processes, manage cross-functional coordination, and lead a high-performing team to deliver exceptional outcomes.
 
This is a fantastic opportunity for career advancement, offering the opportunity to make a meaningful impact—supported by an attractive annual salary of $95,000.
 
Key Responsibilities:
 
Operational Leadership

• Oversee all aspects of operations to ensure services are delivered efficiently, on schedule, and within budget.
• Design and optimize workflows that align with business objectives and meet customer needs.
• Track and analyze performance metrics to continuously improve service delivery.

Team Leadership

• Manage, mentor, and develop a team of operations professionals to ensure high performance and growth.
• Foster a positive team culture that emphasizes collaboration, innovation, and accountability.

Cross-Functional Coordination

• Act as the central point of contact between departments including IT, logistics, business support, and external contractors.
• Ensure seamless communication and integration of operations across teams.

Customer & Stakeholder Focus

• Maintain strong relationships with internal and external stakeholders.
• Proactively identify and resolve issues affecting service quality and customer satisfaction.

Process Improvement

• Identify opportunities for operational improvements and automation.
• Implement best practices to enhance efficiency, reduce costs, and improve service quality.

Reporting & Analysis

• Prepare regular reports on operational performance and trends.
• Use data to inform strategic decisions and highlight areas for improvement.

Risk & Compliance

• Identify risks that could impact service delivery and develop mitigation strategies.
• Ensure compliance with relevant regulations and internal standards.

Qualifications & Experience

• Minimum 5 years’ experience in operations or service delivery, including team leadership.
• Strong knowledge of operational processes, workflow optimization, and cross-functional collaboration.
• Excellent communication, leadership, and analytical skills.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Bachelor’s degree in Business, Operations Management, or a related field (preferred but not required).

Desirable:

• Experience with service management or customer service platforms.
• Project management experience or relevant certification.

What We Offer

• Attractive salary package of $95,000 per annum.
• A supportive and collaborative work culture based at Robina Town Centre.
• Flexible working arrangements to support your work-life balance.
• Opportunities for professional growth and the chance to lead impactful change during the contract period.
• A role where your leadership and ideas will shape real operational outcomes.

 
Trident is an equal opportunity employer and actively encourages candidates who are Aboriginal and/or Torres Strait Islanders to apply.

Apply For Job