_{24th October, 2024}

Our Client based in Limerick is currently seeking an IT Account Manager with a proven ability to build strong customer relationships and grow retain and increase revenue from existing clients. This company values client relationships and fosters a culture of continuous professional development.
  
As an IT Account Manager, you will be at the forefront of managing and nurturing client relationships. This client-facing position offers you the chance to work closely with clients, understand their needs, and deliver tailored solutions. They are seeking a highly motivated individual with excellent communication skills and a strong ability to manage time effectively. If you thrive on building meaningful connections and are eager to make a significant impact, this role is perfect for you.
  
Key Responsibilities:

• Be the trusted primary point of contact for new and existing clients, establishing and nurturing strong relationships.
• Create comprehensive IT solutions and prepare accurate quotations, ensuring they align with client requirements.
• Conduct thorough account management activities, including solution and stack reviews, quarterly business reviews, and providing valuable advice to clients.
• Showcase your exceptional time management and scheduling abilities to meet client needs and deadlines.
• Proactively identify and address any technical or service issues, going the extra mile to ensure exceptional client satisfaction.
• Successfully manage renewals of SLA contracts, licensing, and subscriptions.
• Thrive in project management tasks, collaborating seamlessly with project teams.
• Work alongside our dedicated staff to create and maintain a positive and enriching client experience.
• Evaluate and recommend new technologies, services, and processes to meet the unique objectives of each client.
• Embrace training programs to enhance your technical skills and stay updated on the latest technologies, procedures, and customer service enhancements.
• Embrace additional duties as assigned, contributing to the overall growth and success of the team.

• Minimum of 2 years’ experience in a similar role, showcasing your expertise and client management skills.
• Reliable transport required for occasional travel to the company's office and possible meetings on client sites.
• Advantageous skills: Proficiency in the M365 Licensing Suite, ability to deliver training, strong technical background, and familiarity with account management tools.