_{20th April, 2026}

The Opportunity
 
Our client, a well-established and growing electrical contractor, is seeking an experienced Service Manager to lead their service division.
 
This is a key leadership role responsible for overseeing, organizing, and expanding service operations within a commercial electrical environment. You will play a critical part in ensuring the consistent delivery of high-quality service, while maintaining efficiency, safety standards, and strong customer satisfaction.
 
As a central figure within the business, you will act as the link between clients, field teams, and internal staff, driving performance, improving processes, and supporting the continued growth of the service division. This role offers the opportunity to take ownership of operations while contributing to long-term business success through strong leadership and client-focused delivery.
 
Key Responsibilities Operations Management

• Oversee day-to-day service department operations, including scheduling, dispatching, and execution
• Ensure timely completion of service calls, maintenance work, and small projects
• Monitor job progress, costs, and performance to ensure efficiency and profitability
• Develop and implement standard operating procedures to improve workflow

Team Leadership & Development

• Lead, mentor, and support service technicians and support staff
• Plan team growth
• Foster a positive, safety-first culture
• Support hiring, onboarding, and ongoing development

Customer Relations

• Act as the primary point of contact for key clients
• Build and maintain strong relationships to drive repeat and ongoing service work
• Resolve customer issues and ensure a high level of service delivery

Financial & Performance Management

• Manage departmental budgets, forecasting, and KPIs
• Review estimates, proposals, and invoicing for accuracy and profitability
• Track performance metrics such as revenue, margins, and technician utilization

Business Development

• Identify and drive new service opportunities and maintenance contracts
• Support upselling and cross-selling within existing client base
• Work closely with internal teams to secure and grow service revenue

Compliance & Safety

• Ensure all work meets industry regulations, safety standards, and electrical codes
• Conduct regular safety reviews and enforce company policies

What You Bring

• Minimum 5+ years' experience in a service or leadership role
• Background in electrical service 
• Strong customer service and communication skills
• Positive attitude with a growth mindset
• Ability to lead, motivate, and develop a team

Working Environment

• Full-time, Monday to Friday (40+ hours/week)
• Mix of office and field-based work
• Occasional travel to job sites
• On-call availability for emergency service situations

Compensation & Benefits

• $120,000 - $130,000 salary
• 3-4 weeks vacation
• Company truck
• Laptop and phone provided
• Full benefits package

Why This Role?

• Opportunity to build and grow a service division
• Strong backing from ownership with plans to invest in growth
• High-impact leadership role with long-term potential
• Join a company focused on quality service and customer relationships

Next Steps
 
Rightway Recruitment is managing this search on behalf of our client.
 
If you're an Electrical Service Manager looking to join a well-run, reputable contractor with steady work and a strong team culture, we'd be happy to have a confidential chat.
 
Please submit your resume to Rightway Recruitment. Qualified candidates will be contacted directly.

Apply For Job