_{20th April, 2026}

The Opportunity
 
Rightway Recruitment is representing a well-established plumbing contractor operating across the Lower Mainland. With a strong presence in high-rise and wood-frame construction, the company delivers new construction projects alongside a growing service, maintenance, and warranty division.
 
They are now looking to bring on a Service Manager to lead and develop their SMW (Service, Maintenance & Warranty) division. This is a key leadership role with a strong mix of operations, client management, and business development, with the goal of growing the division into a profitable and scalable part of the business.
 
Key Responsibilities
 
Service Operations & Leadership

• Lead and manage a team of technicians (refrigeration, plumbing, gas)
• Oversee all service, maintenance, and warranty work
• Manage scheduling, dispatching, and labour planning
• Attend job sites as needed to support teams and resolve issues

Business Development & Growth

• Grow the service and small projects division (e.g., boiler replacements, maintenance contracts)
• Develop and secure new service contracts
• Maintain strong relationships with clients and handle escalations professionally

Financial & Administrative Oversight

• Oversee job costing, invoicing, and collections
• Ensure projects hit target margins 
• Track service calls, inventory, and performance metrics
• Utilize software for work orders and dispatching

Customer Service & Quality Control

• Ensure high levels of customer satisfaction across all service work
• Address and resolve client issues promptly
• Conduct quality checks and identify recurring issues for improvement

What You Bring

• Experience in a Service Manager or similar leadership role (plumbing/HVAC/construction)
• Strong team leadership and operational management skills
• Proven ability in client management and business development
• Experience with job costing, scheduling, and dispatch systems
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and problem-solving skills

Working Environment

• Monday to Friday: 7:00 AM - 3:30 PM (flexibility required)
• Mix of office, field, and client interaction

Compensation & Benefits

• $120K to $150K (based on experience)
• Bonus opportunities 
• 4% RRSP matching
• Extended health benefits
• Gas card & car allowance 
• 4 weeks vacation

Why This Role?

• Opportunity to lead and grow a key division
• Join a stable, well-established contractor with a strong project pipeline
• Strong mix of operations, leadership, and growth potential
• Supportive, team-oriented culture with long-tenured staff

Next Steps
 
Rightway Recruitment is managing this search on behalf of our client.
 
If you're a Mechanical Service Manager looking to join a well-run, reputable contractor with steady work and a strong team culture, we'd be happy to have a confidential chat.
 
Please submit your resume to Rightway Recruitment. Qualified candidates will be contacted directly.

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