_{16th June, 2025}

Client Services – Project Manager
  
Imagine your future with us
At ALS, we encourage you to dream big.
When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.
Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
  
The Role

Are you a confident communicator, natural team player and detail-focused professional who thrives in a fast-paced environment? We're looking for a Project Manager to support our Environmental Client Services team at ALS Hawarden.

This role is ideal for someone who enjoys building strong client relationships, working collaboratively across departments, and taking ownership of key accounts to ensure exceptional service delivery. If you're motivated by delivering results, solving problems quickly and being a go-to contact for clients, we’d love to hear from you.

About the Position
Shift: Monday to Friday
Location: Hawarden
Contract: Full Time and Permanent

The day to day

• Act as the first point of contact for new and existing clients, delivering a professional, friendly and responsive service
• Provide quotations, assist with pricing, and schedule sample analysis
• Guide clients through project start-up and onboarding processes
• Support client portal usage (myALS), and help resolve queries and invoicing issues
• Attend client meetings in person or via Microsoft Teams and manage complex projects in partnership with the operations team
• Build and strengthen long-term client relationships through proactive engagement and regular service reviews
• Collaborate with internal teams, attend team meetings, and share workloads to ensure smooth service delivery

  
The Essentials

• A strong communicator – confident engaging with clients via phone, email and in person
• Someone who thrives in a busy environment and can juggle multiple tasks with accuracy and calm
• A proactive team player with excellent organisational and time management skills
• Good attention to detail, with a problem-solving approach and a focus on customer satisfaction
• Familiarity with Microsoft Office, Outlook and general IT systems
• Experience in project management or client-facing roles is highly desirable
• A positive attitude and flexible approach aligned with ALS values

  
Working at ALS
Our people drive our success at ALS.
We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.
At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.
  
Our benefits include:

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies.
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site

  
Everyone matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
  
About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
  
Eligibility
To be eligible to work at ALS you must be a British Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.
  
How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.  APPLY TODAY

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