_{28th January, 2025}

Imagine your future with us
At ALS, we encourage you to dream big.

When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive.

Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world.
  
The Role
ALS Laboratories in Ely are looking for Maternity Cover for our Client Support Technician. In this role, you will deliver exceptional support to clients and ensuring efficient service operations. Acting as the main point of contact, you will handle client communications, manage requests, and provide updates to maintain strong relationships. Responsibilities include overseeing the accurate registration of samples, performing quality control checks, and ensuring smooth collaboration between teams to meet client expectations. You will also play a key role in maintaining a clean and organized laboratory, supporting visitor management, and addressing client needs in partnership with the Sales Team and Site Management.

Do you have the skills required, if so, please read on!

Hours Per Week: 40
Days Per Week: Monday to Friday 08.00 -17.00
Contract: Full Time & Fixed Term (Maternity Cover)
Annual Salary: £24,378 + £1000 GMP allowance per annum

The day to day

• Provide support to Client Service and Sample Registration Teams.
• Act as primary client contact, managing communications via email, phone, and on-site greetings.
• Collaborate with operational teams to ensure seamless client service delivery.
• Handle client requests, manage expectations, and escalate issues to Senior Management when needed.
• Perform sample registration, quality control checks, and ensure adherence to procedures.
• Maintain clean lab areas, complete accurate paperwork, and follow safety and quality protocols.
• Liaise with Sales Team and Site Management to address client issues and key accounts.
• Support visitor and contractor management while promoting company values and goals.

  
The Essentials

• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Proficient analytical, numerical, and problem-solving skills.
• Ability to follow instructions and work with precision.
• Basic IT skills and experience with Microsoft Office.
• Knowledge of customer service principles and internal IT systems.
• Team player with excellent client-focused communication skills.
• Proactive, self-motivated, and resourceful with the ability to prioritize tasks effectively.

Working at ALS
Our people drive our success at ALS.

We are a diverse and dedicated community united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other.

At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work.

Our benefits include:

• Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time)
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies.
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site

  
Everyone matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
  
About ALS
ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.
  
Eligibility
To be eligible to work at ALS you must be a British Citizen, Permanent Resident or either hold or be able to obtain, a valid working visa.

How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role. 

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