_{27th November, 2024}

Having been in business for 17 years, Highland truly is a trusted and leading real estate agency in the Sutherland Shire, Eastern Suburbs, and now the Inner West areas. Our teams across NSW and QLD boast over 160 staff working tirelessly across Sales, Leasing, Property Management, Commercial, Project Marketing, and internal operations.

Our offices are lively places to work, with music playing and newly renovated spaces, there’s a real sense of fun and positive team culture. Every single staff member is dedicated to their roles and getting the most out of their day. We love to support and reward this with a companywide Awards Night, high-end Christmas parties, Team Member of the Month Awards, and team bonding events such as boat days as well as delicious lunches provided to an office each Friday!

The Role

This role is a key position reporting to the Chief Operating Officer for Highland, in coordinating the wider team of sales agents across all the Highland offices. This role will be the go-to for supporting, guiding, and training all of our Sales Agents and Sales Support Staff throughout their careers.

Duties include, but are not limited to:

• Coordinate the sales agents and their teams, reporting issues and raising requests directly to the COO
• Oversee, create and implement training programs for junior sales staff
• Conduct the training of all new sales agents and sales support staff and arrange coaching sessions
• Fill in to support any of our agent teams as needed
• Oversee the activity and performance of the agents and present reporting on the same for the COO & CEO via AgentBox
• Liaise directly with the HR Team in relation to the timings and onboarding of new sales staff
• Coordinate with the COO in day-to-day operational tasks including filtering requests that can be actioned by this role and escalating only necessary items to the COO
• Be the “go to” for all AgentBox related training, questions and database management, as well as overseeing the offshore AgentBox team
• Stay up to date with AgentBox updates and new system functions and train sales staff to use them efficiently
• Review and streamline processes and systems to improve efficiency. Research and implement new systems and processes if indicated
• Travel between all offices as required in order to develop and maintain effective and communicative relationships with all the sales agents and teams
• Updating any sales manuals, templates, policies & procedures that will increase the efficiency of Sales Agent training and support
• Work with relevant teams on new office set up incl liaising with the IT team in relation to technical set up, database issues and system accesses for sales agents
• Ad hoc duties as required within the scope of your role and abilities

In order to be successful in this role, you will need:

• Previous experience working within real estate
• Demonstrated understanding of how to meet targets and KPIs
• Real Estate Licence Required
• Understanding of how to effectively manage and develop people
• Exceptional organisation and prioritising skills
• Impeccable communication skills, both verbal and written
• Ability to work well under pressure
• Strong confidence – assertive yet professional and friendly
• Strong attention to detail & follow up skills
• The ability to thrive within a professional and fast paced environment
• Be presentable in a corporate environment

If you are our next Group Sales & Systems Coordinator, please contact Grace Sheen at recruitment@highlandproperty.com.au immediately for a confidential discussion.

Only suitable candidates will be contacted.

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