_{12th November, 2024}

About us
Payneham & Dudley Park Cemeteries is a not-for-profit organisation. We offer a full range of burial and cremation sites and are focused on serving the bereaved of all cultures with compassion, integrity and respect. We have a rich cultural heritage and are proud to retain the historical aspects of our sites.
  
Why work for us:

• Be part of an organisation that is passionate about helping families through a difficult time
• We are driven by our person-centred values and strive to make a difference to everyone we come into contact with
• As not-for-profit we offer salary sacrifice as part of a competitive salary package
• A collaborative team environment where your input is valued

Being our Receptionist & Administration Assistant:
You will be responsible for providing a high level of customer service and administration support to advocate for and support our clients and the team. 
  
What you will do:

• Respond to enquiries face to face, over the phone and via email
• Management of Interment Rights
• Action burial and cremation bookings from Funeral Directors and families
• Facilitate plaque appointments, design plaque proofs with families & action orders
• Action enquiries and questions from the public, Interment Right holders, relatives, carers, executors, funeral directors and masons
• Issue work orders for ground staff for burials etc
• Update relevant databases with all information received, including burials, inurnments, new contacts, correspondence and interment right holder detail changes
• Accompany families around cemetery grounds to assist with site selections for Burial, Cremation and memorial placement
• Facilitate contractors for cemetery works
• Process invoices and receipts
• Maintain and order office supplies
• Document management
• Provide support to the General Manager as required
• General administration

What you will bring:

• At least 3 years’ experience in a reception / administrative position
• Experience within the funeral industry is desirable
• Proven experience in delivering high level customer service
• Excellent organisational and administration skills, with the ability to work under pressure
• High attention to detail and the ability to follow instructions
• Be empathetic with the ability to handle emotional situations delicately
• Ability to maintain a high level of professionalism and confidentiality
• Stong teamwork ethic
• Ability to cater to a multi-cultural industry in religious practices and values within the bounds of Policies and Regulations of the Trust and legal obligations

To Apply:
Click apply now and upload a current Resume addressing the above criteria.
  
Application Process:
All applicants will be contacted via email in the first instance to advise if progressing or if unsuccessful. For further information and a confidential discussion contact Michaella Prow on 0434 983 743 / recruitment@esshr.com.au

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