_{21st March, 2025}

TML Recruitment are partnered with a fast growing, independent property consultancy. This award winning firm is looking to develop their strategic property management division focussing on property portfolios around Surrey, Sussex and Kent. Working very closely with the head of commercial and wider team you will be responsible for overseeing the day-to-day operations, maintenance, and financial performance of a diverse commercial property portfolio. This role involves managing tenant relationships, ensuring property maintenance, and optimizing financial performance while maintaining high standards of service and compliance. Given this is more of a 360 role, you will have the option to really deliver a wider ‘client service’. You will advise them on more than just the service charge budget, focussing on the lease renewals and opportunities for acquisitions and disposals.
 
This role will suit a commercial property manager looking to be the ‘right hand’ to the head of department being afforded excellent 121 career guidance and growth opportunities, or someone in block management that wants to make the move into a pure commercial role with a leading firm. There are significant opportunities for learning and development and if you want to become a chartered surveyor there is excellent opportunity to do so. Our client offers a flexible working environment where they understand the school run is important or if someone has a doctors appointment to get to. They focus on client satisfaction and the work getting done.
 
Key Responsibilities:
 
Property Operations & Maintenance

• Ensure the upkeep, maintenance, and safety of all commercial properties through effective management of vendor and service provider contracts
• Implement and oversee preventative maintenance programs
• Conduct periodic property inspections and provide detailed reports
• Oversee tenant improvements and modifications
• Coordinate maintenance repairs, ensuring satisfactory completion of works while liaising with contractors, utility companies, landlord clients, and tenants
• Tenant Management & Relations
• Serve as the primary point of contact for tenants, addressing concerns and managing complaints with prompt resolution
• Conduct tenant screening and onboarding processes
• Manage tenant communications and maintain professional relationships
• Handle day-to-day tenant enquiries effectively
• Financial Management & Reporting
• Develop and manage property budgets and financial forecasts
• Track and ensure timely collection of rent and other payments
• Provide detailed financial reports to property owners and stakeholders
• Identify and implement cost-saving opportunities and revenue enhancement strategies
• Process and apportion invoices accurately
• Perform effective management of service charges
• Lease Administration & Compliance
• Ensure all lease information and records are maintained accurately in appropriate systems
• Monitor and enforce lease terms and conditions
• Coordinate Money Laundering Procedure compliance
• Keep up to date with property management laws, compliance requirements, and industry best practices
• Update internal processes and documentation templates when legislation changes
• General Administration
• Maintain accurate and organised property records
• Answer phones and manage messages
• Process applicant registrations
• Keep all systems and records up to date

• Experience in commercial property management preferred, block management will be considered.
• Excellent communication and negotiation skills
• Strong organisational and time management abilities
• Proficient in Microsoft Office programs
• Ability to use initiative and provide proactive solutions
• Strong attention to detail
• Full UK driver's license and access to own vehicle
• Ability to work both independently and as part of a team