_{08th January, 2026}

Hardware Technical Support Specialist (3-Month Contract)
Location: Onsite
Contract Length: 3 Months
Start: Jan 2026
About the Role
We are seeking a hands-on Hardware Technical Support Specialist to provide frontline support in an environment that blends legacy systems with modern infrastructure. The ideal candidate is comfortable working with older technologies, traditional enterprise hardware, and a user base that prefers stability over cutting-edge tools. You will support day-to-day operations, troubleshoot hardware and peripheral issues, and assist with basic Azure and AS/400-related tasks.
This role is perfect for someone who excels in practical, roll-up-your-sleeves support environments.
Responsibilities

• Provide onsite hardware/desktop support, including PCs, laptops, printers, scanners, and mobile devices.
• Troubleshoot and resolve issues related to:
  • Workstations and peripheral hardware
  • Network connectivity
  • User access and authentication (Azure AD / AD)
  • Basic AS/400 terminal or application access issues
• Install, configure, and maintain hardware, operating systems, and standard applications.
• Support imaging, hardware deployments, refresh cycles, and inventory management.
• Assist with basic Azure administration (password resets, access permissions, device management).
• Document incidents, solutions, and processes within internal ticketing systems.
• Provide patient, clear support to a user base with varying levels of technical comfort.
• Escalate complex issues to senior IT staff or external vendors as needed.

Required Skills & Experience

• 2-5+ years of experience in desktop/hardware technical support or similar IT support roles.
• Strong troubleshooting skills for legacy hardware, Windows environments, and enterprise peripherals.
• Experience supporting Azure AD/Active Directory.
• Familiarity with AS/400 environments (basic experience acceptable).
• Ability to diagnose and resolve issues efficiently in a fast-paced support environment.
• Excellent communication skills and the ability to support a non-technical, traditional user base.
• Strong customer service mindset with patience and clarity when guiding users through solutions.

Nice to Have

• Experience in distribution, industrial, or multi-location enterprise environments.
• Knowledge of networking fundamentals (switches, cabling, Wi-Fi troubleshooting).
• Experience with hardware inventory systems or asset tracking.

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