New role helping drive a financially solid & growth-oriented organisation with a strong, values-based focus on our staff, customers & their families
About the Role
The Chief Operating Officer (COO) is a key executive leader, primarily responsible for driving the organisation's operational excellence.
The newly created Chief Operating Officer position (COO) reports directly to the CEO and is accountable for the effective delivery of operational and service functions across the organisation. Through a collaborative and values-driven lens, the COO provides strategic and operational leadership to ensure services are high quality, customer-focused, financially sustainable, and compliant with all regulatory and safeguarding requirements.
The COO drives excellence in service delivery, builds organisational capacity and capability, and fosters a culture of innovation, accountability and continuous improvement to support the long-term sustainability and growth of the organisation.
Key elements of the role include: