_{15th April, 2025}

About the Role
The Head of Care Operations will provide strategic leadership and operational management to ensure the delivery of high-quality, safe, and sustainable care services. Reporting directly to the CEO, this role will focus on the management and development of care services, with priorities including achieving financial sustainability, enhancing the organization’s reputation, and adapting to changes within the sector.

As a key member of the Executive Leadership Team (ELT), this position balances business management with high-quality service delivery while championing and embodying the values and culture of the organisation.
 
About The Business
For over 40 years, our client has been dedicated to providing care, support, awareness, advocacy, and research for a health issue that impacts tens of thousands of Western Australians directly and hundreds of thousands indirectly. 
Embracing a philosophy that sees this issue as a shared human experience rather than merely a biological condition has enabled our client to adopt a holistic, person-centred approach for people living with this condition. This philosophy has shaped the organisation’s services, which include advocacy, education, partnerships, training, consultancy, and holistic care and support programs. With service delivery across Perth and the Southwest, our client remains committed to implementing strategies that positively impact the lives of the communities it serves.
 
About You
The ideal candidate will embody integrity and deep values, of respect, trust, empathy, and accountability while leveraging their business acumen.
The organisation is seeking a leader who thrives in change and transformation, is passionate about making a positive impact on the community and allows their values to drive and guide their leadership approach. Candidates should possess solid business management skills and demonstrate exceptional communication abilities.
 
We are looking for a values-driven and empathetic leader who excels in collaboration and understands that change can be challenging. This leader should be able to guide the growth and development of the organisation in a person-centered manner. You will collaborate closely with the CEO to continue creating an outstanding workplace for both yourself and the team.

Key Skills and Attributes

Essential:

• Proven experience in operational management, with a track record of delivering on strategic plans and growing services.
• Demonstrated ability to manage and lead high-performing teams effectively.
• Excellent interpersonal and communication skills, capable of engaging a diverse range of internal and external stakeholders.
• Ability to navigate and balance regulatory requirements and quality compliance standards while driving operational and strategic growth.
• A strong commitment to a values-led leadership style.
• A leader who is calm under pressure and understands strong advocate for change
• Bachelor's degree in Community Services, Business Administration, Commerce, Science, or a related field.
• Proven track record in a senior executive leadership position. 

• Salary packaging options of up to $15,900 per annum.  
• 5 weeks of annual leave.  
• 5% leave loading.  
• Car parking facilities.  
• A market-leading Employee Assistance Program (EAP).  
• Ongoing professional development opportunities.