_{18th February, 2026}

APS5 Client Service & Administration Officer - Must be NV1 - Federal Government Department 

• Government Department role, long term contracts
• Must be NV1 security Clearance level
• $61.18 - $63.76 per hour

ACM Healthcare is working on behalf of a Federal Government Department to source an experienced Client Service and Administration Officer at an APS5 level. This is initially a 12 month contract working out of the Canberra office.  This role involves a strong client-facing component and supports the delivery of efficient, accurate, and compliant administrative processes.
 
Duties:

• Work collaboratively within a team to manage shared email inboxes and respond to email and telephone enquiries, providing accurate policy and procedural advice.
• Receive, review, and process application forms, ensuring accuracy and completeness.
• Update and maintain relevant internal systems and records.
• Liaise with internal and external stakeholders to commence, monitor, progress, and finalise administrative processes.
• Manage and support processes involving external service providers and other government agencies.
• Process sensitive external checks in accordance with relevant policies and procedures.
• Prepare written documentation for delegate approval, Contribute to the development and maintenance of Standard Operating Procedures.

 
 
Mandatory Requirements:

• Certificate III or IV in Government (or similar) — desirable but not essential.
• Knowledge of the Australian Government Protective Security Policy Framework.
• Experience processing applications and managing high volumes of enquiries.
• As this role is within a Federal Government department it is a required to be an Australian Citizen at time of commencement.
• This is a security designated position, and you will be required to hold a current Australian Government Negative Vetting Level 1 Security Clearance prior to commencement.

 
-This role closes for submissions on Monday 23rd February, to apply please supply a cover letter -
 
CONTACT:
Catherine to discuss this role further or inquire about our other positions available catherine@acmhealthcare.com.au

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