_{23rd March, 2026}

James Hardie Industries is the world’s #1 producer and marketer of high-performance building solutions. As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners and trade professionals to achieve dream modern homes with premium quality solutions that deliver endless design possibilities, trusted protection, and long-lasting beauty.
  
With a diverse workforce across Asia Pacific, our company culture is built on providing a foundation of “Zero Harm” and creating a positive impact in communities. We have a relentless focus on achievement, learning and continuous improvement.

The Opportunity

We’re looking for a highly skilled Senior Desktop Specialist to provide advanced technical expertise across our End User Computing (EUC) environment.

You’ll act as the senior escalation point for complex technical issues, support Desktop Specialists, and play a key role in improving service quality, security posture, and operational performance across the APAC region.

This role is ideal for someone who thrives in a hybrid technical/support leadership position and enjoys driving technical excellence, problem solving, and continuous improvement.
  
What you’ll do

• Provide Level 2 and Level 3 technical support across devices, operating systems, virtualised environments and EUC platforms
• Act as escalation point for Desktop Specialists and outsourced support partners
• Lead advanced troubleshooting across Azure, Intune, Windows 365, and Citrix technologies
• Design, implement and maintain secure device configurations and compliance policies across key platforms (Intune, Apple Business Manager, NinjaOne, Aiden, Rapid7, BeyondTrust)
• Strengthen endpoint security, patching, vulnerability remediation and privileged access controls
• Mentor Desktop Specialists, uplift team capability and enhance support processes and documentation
• Lead or contribute to EUC projects including device refreshes, upgrades, and tool deployments
• Support telephony and collaboration platforms (including Mitel) as the SME for local operations
• Maintain accurate asset management and ensure alignment with global EUC standard

What you’ll bring

• Diploma or degree in IT or equivalent experience
• Minimum 5 years’ experience in Desktop Support, EUC, or Workplace Technology roles
• Advanced hands‑on expertise with Microsoft Azure, Intune, Apple Business Manager, Windows 365, Citrix, NinjaOne, Rapid7, and BeyondTrust
• Strong understanding of endpoint security, patching, vulnerability management, and access controls
• Ability to mentor junior team members and uplift technical capability
• Proven planning, prioritisation and stakeholder engagement skills
• ITIL experience desirable

Working @ James Hardie

• Stable growth at a global building products manufacturer
• Bonus scheme for all eligible employees
• Ability to take part in an Employee Share Scheme
• Fitness Passport Program
• Product discounts
• Paid parental leave of 16 weeks for the Primary Carer and 2 weeks for the Secondary Carer
• 2 Volunteer days per year
• A robust rewards and recognition program
• Online shopping discounts
• International & domestic development and progression opportunities
• Access to thousands of free self-development modules via James Hardie University
• Employee Assistance Program access for you & your immediate family members

Proudly providing Australian Made fibre cement to the market for over 100 years.
   
It’s Possible™ with James Hardie

<Insert Australian Made Video>  https://www.youtube.com/watch?v=FjogrfPzV44

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