_{24th January, 2025}

 or James Hardie Industries is the world’s #1 producer and marketer of high-performance fibre cement and fibre gypsum building solutions. As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners and trade professionals to achieve dream modern homes with premium quality solutions that deliver endless design possibilities, trusted protection, and long-lasting beauty.
  
With a diverse workforce across Asia Pacific, our company culture is built on providing a foundation of “Zero Harm” and creating a positive impact in communities. We have a relentless focus on achievement, learning and continuous improvement.

The Opportunity

Reporting to the Technical Support & Claims Manager, you will provide value add technical phone and email support to both internal and external stakeholders to ensure excellence in customer service and drive the growth of James Hardie.

Your day to day will involve speaking with customers such as architects, builders, distributers, as well as the internal Sales, Customer Service and Products teams.

Based in Sydney CBD, this is the perfect opportunity to learn and grow through exposure to all parts of the business, with the added perk of being in the heart of the bustling city.

What you’ll do

• Providing AU wide technical support utilising internal methods and technologies for builders, architects, salespeople, and the general public
• Professionally responding (verbal or written) to external and internal technical enquiries to ensure risk minimization
• Provide Level 1 to Level 3 phone and email technical support to all internal and external stakeholders
• Provide support to the claims department in assisting the claims process to completion.
• Manage our Take-Off service ensuring all Service Level Agreements (SLA’s) are met

What you’ll bring

• Tertiary qualifications in Civil Engineering, Architecture or Material Science
• Experience within trade or building industry highly desirable but not necessary
• Team player with customer service experience, ideally in a call centre environment
• Superb written and verbal communication skills
• Strong time management skills and multitasking ability
• Proficient in Microsoft Office (Word, Excel, and Outlook), with aptitude to learn new software and systems

Working @ James Hardie

• Stable growth at a global building products manufacturer
• Bonus scheme for all eligible employees
• Product discounts
• Paid parental leave of 16 weeks for the Primary Carer (including super) and two weeks
• 2 Volunteer days per year
• Plenty of employee rewards and benefits including a rewards and recognition program
• Online shopping discounts
• International & domestic development and progression opportunities
• Access to thousands of free self-development modules via James Hardie University
• Annual business conferences with Award gala dinners
• Free annual health checks
• Employee Assistance Program access for you & your immediate family members
• Hassle free, no cost and confidential access to our onsite psychologists & physiotherapists (specific sites)

Proudly providing Australian Made fibre cement to the market for over 100 years.
   
It’s Possible™ with James Hardie

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