_{06th January, 2025}

We have an outstanding opportunity for a dedicated and knowledgeable Automotive Parts Interpreter with a passion for helping customers find the right parts. If you have what it takes to excel in a dynamic Call Centre environment, we want you to join our team in Manukau, Auckland!

Who are we?

We are part of ASX listed Bapcor, but here you will never be just a number. Our values are that We Are in it Together, We Give a Damn, We Get it Done, whilst Doing the Right Thing. These are more than words on a page or a catch cry – we live these values each day and every team member is expected to honour them.  

We are a leading automotive parts supplier, committed to delivering top-quality products and unparalleled customer service. Our team is driven by a passion for automobiles and a commitment to providing the best possible solutions to our customers. We are now looking for exceptional individuals to join us as Automotive Parts Interpreters in our Manukau Call Centre.

What will you be doing with us?

• Provide expert guidance to customers looking for automotive parts, ensuring they receive the right products for their needs.
• Use your in-depth knowledge of automotive components and systems to answer customer queries.
• Assist customers in identifying and locating the correct parts, accessories, and tools.
• Navigate our catalogue system and internal databases to source and provide accurate information.
• Build strong, lasting relationships with customers by delivering excellent service.
• Handle inbound and outbound calls, emails, and chat messages promptly and professionally.
• Collaborate with team members to ensure seamless customer experiences.

Where do you fit in?

• Knowledge of parts and the automotive industry is essential.
• Excellent communication skills, both written and verbal.
• Strong problem-solving skills and the ability to think on your feet.
• Customer-focused with a commitment to delivering top-tier service.
• Proficiency with computer systems, including catalogue software and databases.
• A can-do attitude and the ability to thrive in a fast-paced Call Centre environment.

What can we do for you?

• Competitive salary and bonus structure.
• Comprehensive training to ensure you are well-prepared for success.
• Opportunities for career growth and development.
• A supportive and collaborative team environment.
• Employee discounts on automotive parts and accessories.
• Your Birthday off and additional community charity leave entitlements.

If you're the best of the best in the world of Automotive Parts Interpreters and are ready to take your career to the next level, we want to hear from you! Join us in providing exceptional service to automotive enthusiasts across Auckland.

All candidates must have NZ residency or a valid NZ work visa.

No agencies please. We will not accept unsolicited resumes from any source other than directly from a candidate.

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