_{03rd June, 2026}

The primary function of this role is to support the operations team by calculating and processing customer payments of freight and providing accurate and timely data entry to meet the vessel’s schedules and the requirements of other departments in accordance with Sea Swift documented procedures and standards.   

What you will be doing:

• Manage the link between customers and our Customer Interface teams (Customer Support, Operations, Marine & Finance);
• Provide exceptional customer service; 
• Establish and continuously improve the cargo claims systems and processes to effectively support the aim of reducing the incidence of cargo claims; 
• Develop and maintain a high level of customer service; 
• Reduce incorrect charges resulting from inaccurate weights and measurements

    
What skills are required:

• Intermediate computer ability (Outlook, Word, Excel), ability to learn a new system and cash handling/EFTPOS experience;
• Demonstrated experience regarding cargo receivables, consolidation and dispatching processes;
• Demonstrated experience of dealing with customers who are delivering cargo.
• Forklift Licence Advantageous

About the company
Sea Swift is Northern Australia’s largest shipping company, with an extensive marine transport network ensuring that the world is at our customers’ doorstep.

Benefits

• Work life balance
• Employee assistance program
• Study leave and paid training
• Training and development plans
• Rewards and recognition framework
• Discounted Health Insurance
• Salary Sacrifice options

   
You must have the right to live and work in Australia to apply for this role. Only successful candidates will be contacted.

The successful applicant will be subject to interview,  reference checks, drug and alcohol screen, Police Check and pre-employment medical.

Sea Swift is an equal opportunity employer

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