_{20th March, 2026}

Your new company
  
At Hays, we believe in being long-term partners with our people as well as our customers. Let’s create tomorrow, together.
  
With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn’t just about being part of a global business; together with more than 12,000 people across 32 countries, you’ll be making a difference in the world of work.
  
Your new role
  
Our Hays Sydney CBD office is seeking a Customer Insights Specialist to join our team. This is a full-time permanent role commencing immediately. This role will report into the Head of Customer Experience.
  
As the Customer Insights Specialist, you’ll be responsible for executing on our customer experience strategy and initiatives. You will analyse customer data and feedback to identify pain points, generate actionable insights, and develop effective solutions. This role requires close collaboration with cross-functional teams to drive improvements and oversee the successful implementation of customer experience initiatives.
  
Key Responsibilities:

• Contribute to and implement initiatives designed to embed customer centricity and improve customer experience
• Shape, plan and launch internal and external facing projects and initiatives
• Collaborate cross-functionally with Customer Care, Change, Marketing, Technology, and Operations teams
• Analyse customer data to identify pain points and opportunities
• Provide data-driven insights to enhance satisfaction and engagement
• Report on CX performance and support the business to utilise dashboards that surface CX data and insights
• Support Customer Care with inquiries and process improvements
• Optimise customer-facing communications and templates

  
 What You'll Need to Succeed 

• 3+ years of hands-on customer service experience
• Experience in analysing customer data & feedback, suggesting and implementing improvements
• Customer-centric mindset and natural problem-solver
• Strategic thinker who can also execute day-to-day tasks
• Self-motivated and able to work independently
• Attention to detail with excellent communication skills
• Technical skills – Excel, PowerPoint, Power BI, Survey tools/platforms

  
What you'll get in return
  
This is an incredible opportunity to shape your career in part of a growing business and achieve your ambitions. You’ll have the chance to learn from inspirational and determined leaders. Our scale gives you access to a pool of best-practice tools to tap into so you can make an impact. Other benefits include:
  

• Market leading tools and technology to enable you to make an extraordinary impact
• Flexible working arrangements to allow you to work how and where suits you best
• Generous leave entitlements to take advantage of parental leave, volunteering days, lifestyle and flex leave
• Celebrate success: Your success is our success, and we reward strong performance as a cornerstone of life at Hays
• Thrive in a workplace where diversity is celebrated, and everyone feels welcome
• Wellbeing rewards: Benefit from health, leisure and lifestyle partnership discounts
• Employee Resource Groups and Working Groups for you to connect and collaborate with like-minded colleagues
• Global career opportunities - make your mark locally or explore international opportunities with Hays

  
What you need to do now
  
If you’re looking for a role that challenges and helps you to make an impact, let’s create tomorrow together. There’s no telling where a career at Hays might take you.  
 
Contact Sandy Luhr, Senior Talent Acquisition Partner by submitting your application via the Apply Now button.   
 
By joining Hays, you'll be part of an inclusive culture that celebrates diversity. We invite people of all genders, ages, cultures, abilities, backgrounds, and experiences to apply. This includes Aboriginal and Torres Strait Islander peoples, people who belong to LGBTQIA+ community, neurodiverse individuals, and people with disabilities. If you require support and/or adjustments throughout our recruitment process please contact recruitment.anz@hays.com.au

Apply For Job