_{10th December, 2025}

Your new company 
  
At Hays, we believe in being long-term partners with our people as well as our customers. Together, we will work for your tomorrow, and the possibilities are endless. 
   
With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn’t just about being part of a global business leader; with over 12,000 people across 32 countries, you’ll be making a difference in the world of work.  
  
Your new role 
 
Joining Hays, means you’ll be part of a forward-thinking business that’s going places.   
   
Our global network and ways of working mean you’ll be part of something bigger, whilst taking pride in the work you do within a collaborative team.  
  
Our Hays Townsville office is seeking a full-time permanent Customer Support Administrator to join our team. This role is commencing immediately.     
  
Key Responsibilities include: 

• Manage inbound telephone enquiries with professionalism and efficiency, aligned with our service delivery standards  
• Provide timely and accurate administrative support to internal stakeholders via a centralised ticketing system  
• Conduct reference checks over the phone  
• Collect and follow up onboarding compliance requirements from candidates 

What you'll need to succeed 

• A positive attitude and a genuine willingness to learn 
• Ability to confidently interact with customers in person and over the phone, maintaining a friendly and professional manner 
• Strong written and verbal communication skills 
• Proven experience in a high-volume customer service environment (e.g., retail, hospitality, or call centre) will be highly regarded 
• Previous experience in an office setting is highly regarded 
• High attention to detail and accuracy 
• Adaptability and a proactive approach to problem-solving 
• Proficiency in Microsoft Word and Excel 

What you'll get in return 
  
This is an incredible opportunity to shape your career in part of a growing business and achieve your ambitions. You’ll have the chance to learn from inspirational and determined leaders. Our scale gives you access to a pool of best-practice tools to tap into so you can make an impact. Other benefits include: 
   

• Market leading tools and technology to enable you to make an extraordinary impact   
• Flexible working arrangements to allow you to work how and where suits you best 
• Generous leave entitlements to take advantage of parental leave, volunteering days, lifestyle and flex leave 
• Celebrate success: Your success is our success, and we reward strong performance as a cornerstone of life at Hays
• Thrive in a workplace where diversity is celebrated, and everyone feels welcome 
• Wellbeing rewards: Benefit from health, leisure and lifestyle partnership discounts
• Employee Resource Groups and Working Groups for you to connect and collaborate with like-minded colleagues
• Global career opportunities - make your mark locally or explore international opportunities with Hays 

   
What you need to do now  
  
If you’re looking for a role that challenges and helps you to make an impact, let’s create tomorrow together. There’s no telling where a career at Hays might take you.  
 
Contact Sandy Luhr, Senior Talent Acquisition Partner by submitting your application via the Apply Now button.   
  
By joining Hays, you'll be part of an inclusive culture that celebrates diversity. We invite people of all genders, ages, cultures, abilities, backgrounds, and experiences to apply. This includes Aboriginal and Torres Strait Islander peoples, people who belong to LGBTQIA+ community, neurodiverse individuals, and people with disabilities. If you require support and/or adjustments throughout our recruitment process please contact recruitment.anz@hays.com.au

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