Lead strategic talent solutions across Asia. Drive client success, service excellence, and P&L growth as our Client Services Director
At Hays, we believe in being lifelong partners - to our people as well as our customers.
With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.
Equipped with the skills, solutions and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.
Our Enterprise Solutions team takes recruitment to the next level and delivers long lasting partnerships with our clients providing a range of solutions across the Global region.
Your new role
As the Client Services Director – Enterprise Solutions Asia, you’ll be the face of Hays—internally and externally—leading the recruitment delivery of our contracted services across multiple enterprise accounts. This is a high-impact, recruitment strategic role where you’ll drive operational excellence, ensure client satisfaction, and lead service innovation across the region.
You’ll be responsible for end-to-end recruitment service delivery, client relationship management, and P&L ownership—ensuring quality outcomes, commercial success, and continuous improvement. Your leadership will directly influence client growth, retention, and the evolution of our enterprise offering.
Reporting to the Head of Enterprise Solutions, Asia, this is a full-time, permanent position based in Singapore.
What you'll need to succeed
You’ll be a strategic leader who fosters a high-performance culture aligned with Hays values, while championing Enterprise Solutions initiatives across the region. Building strong relationships with internal stakeholders across Asia and globally will be key to your success.
Proven experience managing recruitment MSP programs across multiple countries is essential to succeed in this role.
Your ability to attract, onboard, and develop internal talent will be matched by your commitment to effective training and performance management. You’ll set clear expectations, monitor KPIs, and recognise achievements to drive individual and team success.
Strong relationship management skills are essential, as you’ll ensure our services meet client strategic objectives and represent Hays with professionalism in all interactions with candidates, clients, and suppliers.
You’ll also be responsible for setting the strategic direction of key client accounts, identifying growth opportunities, and partnering with senior stakeholders to expand our footprint.
Operationally, you’ll ensure robust contract governance, maintain accurate documentation of client agreements and changes, and communicate fee structures clearly across internal teams.
What you'll get in return
Once you step in, there’s no telling where a career at Hays might take you. Our growth mindset as a business brings variety and many possibilities for different career pathways. Go further in your career than you believed possible. Here you get out what you put in and your energy and dedication is always met by reward and celebration.
Other benefits include: