_{14th November, 2024}

Your new company 
At Hays, we believe in being lifelong partners - to our people as well as our customers.   
   
With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work.   
   
Equipped with the skills, solutions and technological capabilities of a true leadership partner, you’ll put our customers at the heart of everything you do. We deliver holistic workforce solutions, including RPOs and MSPs, to solve the challenges our customers face today, tomorrow and in the future.  
   
Your new role 
  
Our national strategic account management team is seeking an internal Administration Coordinator to join our Hays team. This is a full time 6-month role based in Melbourne CBD and covering parental leave. This role focuses on providing operational support and direction to our consultants and delivering exceptional customer service to our internal and external stakeholders.  
  

• Act as the first point of contact for client enquiries 
• Promptly action items in shared inbox 
• Create weekly and monthly reports using PowerBI 
• Create PowerPoint presentations for the leadership team  
• Client interaction regarding job progress, rate changes, extensions, pay rate, overtime or invoicing errors using rate calculators  
• Liaise with clients to resolve system related issues 
• Update intranet content with new contracts, procedures, processes, passwords, system user guides, process maps, etc  
• Upload compliance documents, applications and interviewing scheduling as required  
• Arrange job briefings as required 
• Collate data in response to periodic client requests and client compliance audit requests 

   
What you'll need to succeed 

• Knowledge of the recruitment process used in Vendor Management System (VMS), with knowledge of key VMS systems an advantage 
• Exceptional communication skills both verbal and written with the ability to manage and influence difficult stakeholders, both internal and external 
• Able to prioritise conflicting tasks and meet deadlines 
• High attention to detail 
• Comfortable with figures to enable calculations to unravel and remedy rate discrepancies 
• Core stakeholder management skills and a customer orientated mindset to facilitate business partnering 
• Takes an adaptable approach to work 
• Team player  

   
What you'll get in return 
Our knowledge through scale, deep understanding and our ability to meaningfully innovate is what sets us apart.   
   
To support you in providing the advice, insights and expertise our customers need to navigate a more complex world of work, we continually invest in your training and development and offer a rich variety of career opportunities across the globe.   
   
A career at Hays means working with skilled people from diverse backgrounds who are encouraged to think beyond, building partnerships across regions while united by the Hays spirit and guided by our belief to always do the right thing.  
  
Our employee rewards and benefits offer you flexible working arrangements, a wellness program, health and leisure bonus, wellness leave and up to two weeks’ loyalty leave a year, just to name a few. 
   
What you need to do now 
Please click the "Apply Now" button and attach your cover letter and CV. 
   
At Hays, we value equity, diversity and inclusion and are committed to creating a work environment where all people, regardless of background, feel a sense of belonging. By joining Hays, you’ll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. We invite people from all backgrounds to apply. 
  
  

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