08th September, 2026
About the Company
Our client is a well-established business operating across major Australian cities. They're currently rolling out a significant piece of technology change across their sites.
About the Role
This is a part-time (19 hours/week) fixed-term role to March 2027, sitting within the Member Experience & Brand team and reporting to the Product Experience Manager. You'll own training and process documentation for an offshore support team, lead the Help Centre rewrite, and coordinate end-to-end testing, alongside website and member communications support.
Benefits
- Flexible hybrid working, with two days in the Sydney office (Tuesdays and Thursdays) and the rest from home
- Genuine autonomy running your own workload against external deadlines, with light supervision
- A hands-on, high-visibility role in a major national technology rollout, across multiple locations.
- Core hours of 10am to 2pm, with flexibility around the remaining hours worked
- $90k - $120k FTE
Duties / Key Responsibilities - Own training and process guides for the offshore support team, keeping them aligned to business rules as they evolve
- Lead the audit and rewrite of Help Centre content, replacing outdated material with accurate, up to date guides
- Coordinate the end-to-end testing programme, including recruiting test cohorts, managing an external testing agency, and hands-on vehicle testing
- Log, triage and route issues to the relevant team based on severity
- Support website updates and member communications (email, SMS, push) through each rollout phase
Skills and Experience - Excellent written English, with strong procedural writing and copywriting skills for a non-technical audience
- Proven ability to manage your own workload to external deadlines with limited supervision
- Quick to pick up new platforms, and comfortable with ambiguity and shifting requirements
- Proactive, with a track record of raising blockers early and chasing outcomes independently
- Full, unrestricted Australian driver's licence, and confident driving a range of vehicles around Sydney
- Right to work in Australia, and willing to undergo a national criminal record check
- Experience writing for or supporting a remote/offshore team highly regarded
- Exposure to product launches, issue tracking, CMS platforms (Squarespace) or marketing automation tools (Customer.io) is a plus
Abbie Goodison is recruiting for this role on behalf of Allura Partners.
If you're interested in this opportunity and feel you're the right fit, please click "Apply" or contact Abbie at abbie.goodison@allurapartners.com.au.
About Allura Partners Allura Partners was founded to support private equity firms by placing C-Suites to lead, transform, and scale portfolio companies. Today, in addition to our proven private equity specialisation, we've become a trusted partner for major ASX-listed and private enterprises in Australia, offering executive search, recruitment, and business transformation. Known for integrity, reliability, and results, our expertise spans Executive Search, Accounting & Finance, Transformation & Change, and Technology & Digital. We connect businesses and top-tier talent, exceeding expectations and driving lasting impact.
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