IT Manager (hands on)
IT Manager (hands on)
Western Sydney | $140,000 - $150,000 + Super | Onsite
We are recruiting for an IT Manager who will take ownership of the organisation's internal IT environment and play a key role in strengthening systems, processes and governance.
You will act as the primary IT lead for the business. You will oversee day-to-day operations, manage external support partners, and implement the processes and standards needed to ensure a stable and secure IT environment - getting hands on when required as well.
You'll be supported by external vendors as well as internal engineering, ERP and data teams, but this role will take responsibility for the overall IT function.
What you'll be doing
- Managing day-to-day IT operations and acting as the main internal IT point of contact
- Overseeing and managing the relationship with an external MSP providing Level 1 and 2 support
- Implementing IT governance, processes and standards across the organisation
- Strengthening security posture and ensuring best practice across systems and infrastructure
- Troubleshooting escalated technical issues and providing hands-on support where required
- Supporting Microsoft-based infrastructure and identity environments
- Working closely with internal engineering, ERP and data teams to support business systems
- Identifying opportunities to stabilise, optimise and improve the current IT environment
Technology environment
- Microsoft 365
- Azure and Entra ID
- Microsoft Dynamics (administration and licensing exposure beneficial)
- Juniper networking/firewalls
- Typical operational hardware including printers, scanners and workplace devices
About you
- Proven experience in a hands-on IT Manager, IT Lead or senior systems role
- Strong Microsoft ecosystem experience across M365, Azure and identity management
- Experience managing vendors or MSP relationships
- Comfortable operating as a sole or lead IT resource in a business
- Experience introducing IT processes, governance or operational standards
- Able to balance strategic improvements with practical hands-on support when required
This role is best suited to someone who enjoys working across the full IT landscape in a business and is comfortable wearing multiple hats while building a more structured and mature IT environment.
The role is primarily based onsite in Sydney due to the operational nature of the business.
Salary for this position is expected to be in the range of $140,000 - $150,000 + super depending on experience.