_{15th April, 2025}

IT Support Officer Opportunity - Permanent Role - Brisbane/Clontarf 
Opportunity to be the key IT Support resource in a growing businesses. We require an IT Support Officer to join a business as their sole IT resource as they look to in-source their IT Support function. 

This role is a great opportunity to take ownership for the IT function by providing 1st/2nd level support as well as taking ownership for projects and upgrades such as moving toward cloud. 


We are looking for candidates who have experience with supporting both software (Windows) & Hardware (laptop printers) and this role will be well suited for candidates that have worked in small businesses and covered a wide range of fixes. 


This position is based on-site in Clontarf with occasional travel to other sites. 

• Technology Support:
  • Respond promptly to user-reported incidents via phone, email, teams, or face to face.

• Resolve a wide range of technical issues related to hardware, software, networking, and operating systems.
• Provide guidance and support to end users on how to use company IT systems and applications.
• Escalate unresolved issues to appropriate technical teams or third-party vendors.

• User Assistance:

• Provide remote and on-site deskside support for hardware, software, and peripheral issues.
• Troubleshoot and resolve issues with desktops, laptops, printers, and other IT equipment.
• Install, configure, and upgrade operating systems and software applications.
• Assist in the deployment and setup of new hardware, ensuring systems are fully operational.
• Perform routine maintenance and ensure that user systems remain updated and secure.
• Support users in configuring and troubleshooting network connectivity, email, and other communication tools.
• Occasional Travel to Melbourne, Perth, Sunshine coast and new sites as we grow to build strong working relationships with stakeholders

• Customer Service:

 
Maintain a high level of professionalism and customer service at all times.

• Communicate technical issues and solutions in a clear, non-technical manner to end users.
• Ensure user satisfaction by following up on unresolved issues and offering timely solutions.

• Knowledge Management:

• Update and maintain the service desk knowledge base with solutions to common technical problems.
• Document troubleshooting steps and resolutions to assist in training and future support efforts.
• Employee onboarding and offboarding
• Create detailed procedures to facilitate self service for common issues
• Maintain registers and refresh plans for equipment
• Monitor for system outages and issues and work flexibly to resolve outside business hours as required
• Maintain staff access, logins and controls
• Learn company systems and platforms and become an internal subject matter expert                 

• Continuous improvement:
• Identify areas for improvement of tech stack and assist with drafting business cases
• Monitor delivery of third party vendors and escalate as necessary
• Identify new technologies, upgrades and enhancements
• About Allura Partners
  Allura Partners was founded to support private equity firms by placing C-Suites to lead, transform, and scale portfolio companies. Today, in addition to our proven private equity specialisation, we’ve become a trusted partner for major ASX-listed and private enterprises in Australia, offering executive search, recruitment, and business transformation. Known for integrity, reliability, and results, our expertise spans Executive Search, Accounting & Finance, Transformation & Change, and Technology & Digital. We connect businesses and top-tier talent, exceeding expectations and driving lasting impact.

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