_{25th March, 2026}

We are seeking a person with excellent presentation and a warm, friendly personality and empathetic and kind nature who can work cohesively, productively and tidily within our current small team environment to contribute to an effective, professional and happy work environment.

As a specialist medical receptionist, you will consistently be the first and last point of contact, so excellent presentation, interpersonal, written and oral communication skills and telephone manner are essential.

This position will be required to provide holiday relief, so the ability to work additional hours on occasion is required.

What we are looking for

• Demonstrated experience with practice management software, Medicare, Health Fund and Private Practice billing and possess the capacity to quickly acquire and retain knowledge of the relevant systems and engage in ongoing self-directed and formal learning
  
  
• Have excellent interpersonal, written and oral communication skills and a delightful telephone manner and tone and a demonstrated understanding of customer service excellence in a private medical setting
  
  
• Be reliable and committed to effectively liaising in a helpful, professional, sensitive and understanding manner with a diverse range of internal and external associates, practitioners and patients whilst maintaining strict confidentiality
  
  
• Possess well-developed organisational and time management skills, including ability to problem-solve and prioritise multiple tasks and issues simultaneously in a busy private practice environment
  
  
• Be able to consistently follow established processes, but also be capable of using initiative when required and work without direct supervision
  
  
• Have achieved a sound year 12 pass in mathematics & English, or an IELTS score of 8 or above
  
  
• Have a demonstrated capacity to accurately touch-type at a speed of 70+ WPM, demonstrated computer proficiency skills and a high level of knowledge of Microsoft Word & Excel
  
  
• Possess a valid driver’s licence and reliable motor vehicle
  
  
• Current First Aid, Fire & CPR training is preferred

Experience in a specialist practice environment is highly desirable, as is a sound knowledge of Genie Solutions & Xestro practice management software and Medical Objects.

A thorough understanding of health fund billing and industry-specific terminology is required. Shift times are dependent on clinic and business requirements and may vary daily between 08:30 & 18:30 Monday to Friday. Uniform shirts are provided.

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