Are you a thoughtful and capable senior leader who thrives on creating calm, high-performing environments where people can do their best work?

Her Health is a growing multidisciplinary women's healthcare organisation dedicated to supporting women through every stage of life. Bringing together specialist medical care, allied health and complementary services, Her Health delivers care in an environment that feels warm, safe, considered and deeply patient-centred.

As Her Health enters an exciting new phase of service expansion, there is an opportunity to build a stronger, more sustainable foundation that supports both exceptional patient outcomes and long-term success.

The Practice & Operations Director plays a pivotal role in enabling this next stage. Working closely with the Managing Director and clinical leaders, this role will strengthen operational performance, develop scalable systems and processes, and foster a connected, values-driven culture that allows clinicians and team members to thrive.

This is far more than a traditional Practice Manager position. It is an opportunity to bring clarity, structure an influencing leadership style to a purpose-led organisation - creating an environment where patients feel genuinely cared for, teams feel supported and empowered, and excellence underpins every part of the patient experience.

Working closely with the Managing Director, you will help translate vision and strategy into clear priorities, practical action and sustainable business outcomes.

This is a senior operational leadership role responsible for overseeing the day-to-day performance of the practice while helping shape the future direction of Her Health.

You will bring clarity, consistency and thoughtful leadership across operations, people, workflows, systems, financial management and the patient experience - ensuring Her Health operates effectively, efficiently and in alignment with its values.

The role will suit someone who takes personal ownership, leads with care and accountability, and is able to create a calm momentum within a dynamic environment. You are someone who can identify what is needed, bring people together, and build the structures and rhythms that help teams perform at their best.

Her Health has built a strong reputation and an exceptional team. This role offers the opportunity to strengthen operational foundations, shape operational maturity and help guide the next chapter of the organisation's evolution.

• Lead the day-to-day operational management of the practice
• Drive consistency and clarity across operations, communication and service delivery
• Improve operational efficiency while preserving the warmth and quality of the care experience
• Guide scale and future service expansion
• Oversee governance, compliance, risk and WHS processes

 

• Lead, support and develop operational team leads across Administration, PAs and Midwives
• Foster a connected, engaged and high-performing workplace culture
• Strengthen communication, accountability and alignment across teams
• Strengthen leadership capability, onboarding and team development
• Lead with emotional intelligence, connection and professionalism

 

• Oversee operational financial management, budgeting and forecasting
• Drive commercially sound operational decision making
• Identify opportunities to improve performance, efficiency and sustainability
• Ensure operational decisions align with the long-term strategic direction of the practice

 

• Partner with the Managing Director to bring strategic priorities to life
• Lead operational, cultural and business improvement initiatives
• Drive marketing and brand initiatives aligned with the Her Health strategic vision
• Help shape the future structure, rhythm and leadership capability of the practice.

 

You are a grounded and capable leader who brings both operational discipline and

genuine care for those around you.

You will ideally have:

• Senior operational leadership experience in healthcare, specialist medical, allied health or a complex service-based environment
• Strong financial and commercial capability including budgeting, forecasting and P&L oversight
• Experience leading multidisciplinary teams with fast paced and evolving environments
• String operational management capacity with confidence improving systems, workflows and organisational performance
• Proven experience implementing operational improvements, leading change and business initiatives
• Strong communication, stakeholder management and leadership skills
• The ability to build trust, alignment and accountability
• High emotional intelligence, sound judgement with the ability to navigate complex people dynamics
• A proactive, highly organised and solutions-focused approach

 

• A natural relationship builder - a great listener, clear and respectful
• Highly organised, dependable and solutions-focused, with the ability to balance operational accountability with warmth, people leadership and patient centred care
• Comfortable leading change
• Able to balance strategy with hands-on operational leadership
• High-quality and deeply considered experience for patients and staff
• Experience within specialist medical, healthcare or premium service environments will be highly regarded

 

If you'd like to learn more, please don't hesitate to reach out to Nicole on 0413 319 171. To apply, please submit a cover letter outlining your specific experience in line with the selection criteria as detailed in the About You section of the advertisement, along with your resume. Please submit as one document.

We maintain the discretion to extend an offer at any stage of the recruitment process. If you are interested in the position submit your application as soon as possible!

To streamline the process, we kindly request that recruiters and candidates refrain from directly contacting the client. The client has enlisted the services of BespokeHR exclusively for this role. If you or any potential candidates are interested in applying, kindly utilise the provided 'apply' button.