29th August, 2025
About the Client:
The Construction Industry Training Board (CITB) exists to deliver two things on behalf of South Australia's building and construction industry; promoting construction as a fulfilling career that attracts talented future workers; and providing funding to subsidise ongoing training and skill development.
The CITB collects a levy on behalf of the building and construction industry, ensuring those fids are reinvested directly back into the construction industry to support training, skill development and career attraction. CITB is prudent and disciplined with our management and stewardship of industry levy and funds.
About the opportunity: CITB are excited to offer a fantastic new opportunity of Levy Officer to join their team. In this role, you will be more than just the friendly voice over the phone or the welcoming face at reception — you will be the key to getting things moving. You will combine exceptional customer service, and administration precision to keep the levy process running smoothly and effectively. Every call, enquiry or visitor could trigger an important next step, from updating a levy project and sending out information requests, to guiding someone through making a payment.
Reporting to the Levy Compliance Lead and working hand in hand with the broader Levy team, you will play a vital role in providing administrative support to ensure all projects are accurately recorded and that levy compliance and regulations are met. You will assist with pulling together the right documentation for the team to action.
This is a role for someone who is keen to be curious, confident, likes to find out the detail and spot the opportunity! This is a great role to apply your own judgment and initiative and be a part of the CITB team to make a real difference.
Key responsibility areas: - Act as the first point of contact for all levy enquiries that are face to face, over the phone or via email.
- Deliver high-level customer service and administrative support to the broader team.
- Support stakeholders in entering levy project details, ensuring accurate updates or adjustments are made when needed.
- Process any customer-requested changes to projects, including any project transfers, amendments, contact updates, and any other required modifications.
- Review and prepare levy refund applications, ready for internal approval.
- Assist in finalising levy projects, helping with outstanding Statement of Completion projects.
- Contribute to scheduled works by entering key levy project information, including the Annual Council Lodgement process and SA Government MOU.
- Follow up on outstanding levy payments to ensure revenue is collected promptly.
- Collaborate closely with the broader Levies team to support compliance activities as required.
To be successful in this role you will have: - A certificate 3 (or higher) in Business / Customer Contact, or a related discipline would be highly regarded, however not essential.
- Previous demonstrated experience in delivering high quality customer service, both face to face and over the phone.
- Current or prior administration experience within a similar customer facing role.
- Excellent written & verbal communication skills.
- A strong eye for detail, and commitment to delivering high quality work, with a level of curiosity.
- Strong proficiency in Microsoft Office applications, including MS Outlook, Word and Excel.
- Outstanding organisational and time management skills, including the ability to manage varied and competing priorities.
- Excellent initiative and the ability to work both independently and as part of a team.
- A positive and can-do attitude, with a solution focused mindset and ability to analyse and assist in resolving complex matters.
Why consider working for CITB? - Work in a supportive team environment.
- Build your career with genuine development opportunities.
- Make a real difference in the construction industry.
- City fringe location with on-street, car parking available.
- Flexible work environment with a hybrid working policy available.
Are you ready to bring your curiosity and sharp eye for detail to a role that helps shape the future of SA's building and construction industry? If you're a motivated and a proactive team player, resilient and someone who thrives in a fast-paced environment and enjoys delivering great service, we'd love to hear from you!
Apply now and be part of an organisation where your presence truly matters!
Sound like you? If you'd like to learn more, don't hesitate to reach out to
Selina at 0435 843 155. To apply, please submit a cover letter outlining your relevant experience as detailed in the advertisement, along with your resume.
Please submit as one document. We maintain the discretion to extend an offer at any stage of the recruitment process. If you are interested in the position submit your application as soon as possible!
To streamline the process, we kindly request that recruiters and candidates refrain from directly contacting the client. The client has enlisted the services of BespokeHR exclusively for this role. If you or any potential candidates are interested in applying, kindly utilise the provided 'apply' button.
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