_{23rd April, 2025}

Job description overview
Managing the event delivery process from beginning to end, ensuring the client’s
needs are met from the tasting stage through to post event sign off. Working closely
with the sales team in the initial handover stage to ensure that the expectations of the
client are carefully understood and carried out. Taking full responsibility for placing
orders, producing required items lists, collating menus, allergen sheets and all other
administration associated with your events, while ensuring that you effectively
communicate information internally to allow each department to carry out their roles.
Producing profit and loss analysis for each event and working with the operations
manager to improve efficiency and service standards. Answering phones and assisting
with the initial sales process when required, striving to be professional and
knowledgeable about the company and the services we provide. We like to take a
friendly and warm approach, hoping to make all clients feel at home from the moment
we answer the phone.

Skills required
• Systematic and organised approach to all areas of work.
• Ability to work under pressure and take on significant responsibility.
• Strong leadership skills and an ability to motivate a team to deliver
exceptional service standards.
• Strong written and spoken communication and an enthusiasm to demonstrate
this in client facing situations.
• A flare for both BOH operational efficiency and FOH service standards.
• Ability to see the big picture (event profitability) and the finer details (service
standards) simultaneously.
• Excellent time management and an ability to prioritise effectively.
• Able understand budgets, manage costs and report these to the operations
manager.
• Ability to organise and maintain the company inventory and continuously keep
stock counts up to date as part of a team.
• Ability to understand and help produce logistics schedules.
• Proficiency in word, excel, PowerPoint and a familiarity with Caterease or
other event/catering CRM system.
 
Key job roles

1. Supervise and coordinate high numbers of staff to effectively carry out tasks
and deliver catering services on events, in line with company standards.
2. Attend and contribute to weekly operations meetings to ensure your events
are organised and planned effectively as part of a wider schedule of events.
3. Assist in producing weekly logistics schedules that compile all top line event
information, including but not limited to: van allocations, loading times, driver
details, departure times, venue information and information on all appropriate
personnel.
4. Assist with the flow of communication through the business, ensuring every
department has the information they need well in advance, enabling them to
contribute their job roles to your events effectively.
5. Assist with the maintenance of the company inventory and help to manage
the stock control system alongside the BOH manager, providing updated
stock counts after every event.
6. Produce a profit and loss for each event and work with the operations
manager on maximising gross profit without compromising service standards.
7. Uphold company service standards and monitor client satisfaction by ensuring
that you habitually ask for feedback from clients and keep a record in the
company CRM (Caterease).
8. Take responsibility for all orders, required items lists and staffing associated
with your events. Communicate effectively with the operations manager and
BOH manager to ensure orders are placed on time and in the correct
quantities and that required items lists are assembled and packed in
accordance with the logistics schedule.
9. Produce accurate POs for all orders and assign a unique job number to allow
for effective profit and loss and organised finances.
10. Maintain up to date estimates for each event and communicate effectively
with the finance department, allowing them to produce accurate and timely
invoices.
 

Minimum required qualifications
• Manual handling
• Chemical training
• Health and safety level 2
• Food safety level 2
• Personal alcohol licence holder
 

Desirable qualifications
• Clean driving licence
• First aid at work