_{17th March, 2025}

About the role
The Sales Support role is responsible for managing and responding to incoming inquiries across various platforms, including email, social media, and websites. The role involves preparing preliminary information and estimates to assist Australian staff in following up effectively. The Sales Support staff will also maintain the CRM system and provide basic responses to common inquiries using prepared templates.
 
Primary Tasks:

• Manage incoming messages from the info@ inbox.
• Handle work orders and inquiries from Facebook, Instagram, email, and website platforms.
• Prepare deals and necessary information for Australian staff to follow up.
• Use template responses to answer basic questions from clients.
• Prepare and provide simple estimates as required.
• Maintain and update the CRM system (Aroflow Job Management).
• Good with systemising processes, finding more efficient ways to do things.
• Good with AI tools etc.

• Assist with document preparation and data entry.
• Support in preparing reports or presentations as needed.

• Excellent written and verbal English communication skills.
• Experience with CRM systems, particularly Aroflow Job Management.
• Proficiency in Microsoft Suite (Word, Excel, Outlook).
• Ability to handle residential, commercial, and industrial inquiries.
• Experience with AI tools

• Previous experience in a sales support or administrative role.
• Familiarity with social media platforms and managing inquiries from various channels.

• Strong organizational and multitasking abilities.
• Detail-oriented with effective communication skills.
• Ability to work independently and collaborate with Australian staff effectively.
• Proactive and responsive to client inquiries.
• Resourceful & Process driven

• CRM - Aroflow Job Management
• Microsoft Suite (Word, Excel, Outlook)