_{24th February, 2025}

About the role
We are seeking a dedicated Rostering Admin Support to join our team and play a vital role in supporting our operations. The ideal candidate will have experience in customer service, particularly within the NDIS, healthcare, or disability sectors, and possess excellent English communication skills. You'll be the backbone of our administrative support, ensuring smooth operations and compliance.

Duties and responsibilities

• Rostering & Scheduling: Manage rostering, including filling shifts for sick leave or last-minute changes using our skills and availability matching system. Communicate roster changes to managers and check in with staff post-shift to address concerns
• Incident Reporting & Staff Support: Review and audit incident reports for accuracy and completeness, provide support to staff following incidents, capture necessary information, and complete incident reports as needed. Conduct monthly staff reports on performance and well-being.
• Compliance & Audits: Perform audits on staff profiles to ensure compliance with registration, insurance, training, and card expirations (Blue and Yellow Cards). Conduct audits on participant profiles, ensuring up-to-date plans and accurate roster matches. Monitor group chats to verify active participant inclusion in rosters.
• Document Management & Communication: Manage scanned documents, uploading, and tagging appropriately in OneDrive. Communicate changes, incidents, or required actions through Teams.

• Essential:
  • Proven experience in a customer service center role, preferably within the NDIS or healthcare sectors.
  • Strong understanding of NDIS operations and compliance requirements.
  • Excellent English communication skills, both written and verbal.
  • Ability to work flexible hours, including weekends and public holidays.
• Desirable:
  • Experience with Australian clients.
  • Familiarity with Australian healthcare or disability sector qualifications.

• This role requires a dedicated individual who can maintain a high standard of service while managing multiple tasks.
• You will be working in a fast-paced environment that requires flexibility and adaptability.
• You will be a key point of contact for staff and managers, requiring clear and efficient communication.
• Proficiency in Microsoft office products is required.