_{10th January, 2025}

About the Role
You'll manage a portfolio of TTP accounts, ensuring they maximize the value of their outsourced staff and achieve their business objectives. This role focuses on building strong client relationships, driving product adoption (of the outsourced team/service), preventing churn, and acting as a trusted advisor. This is a unique opportunity
to directly impact the success of businesses leveraging offshore talent.

Key Responsibilities

• Build and maintain strong relationships with clients, acting as their primary point of
• contact.
• Manage a portfolio of TTP accounts, maximizing the impact and value of their
• outsourced team.
• Oversee onboarding and training processes to ensure smooth integration of offshore
• staff.
• Drive adoption and ensure clients achieve measurable success with their outsourced
• solution.
• Proactively prevent churn and manage TMs, identifying at-risk accounts and
• implementing corrective action plans in collaboration with internal teams.
• Resolve client and TM issues in collaboration with support teams.
• Use client data and feedback to inform strategies and improve the overall client
• experience.
• Work cross-functionally with sales, TA, and internal operations teams.
• Encourage client advocacy and support testimonials and case studies.
• Create new opportunities to grow the client's engagement with TTP Outsourcing

• 2+ years of experience in customer success or account management, ideally in
• offshoring/outsourcing services.
• Intermediate proficiency in Google Suites
• Proven success in delivering outstanding customer experiences and managing
• multiple accounts concurrently.
• Excellent presentation skills, with confidence engaging executives and leaders.
• Skilled at identifying client pain points and mapping outsourced staffing solutions to
• their needs.
• Clear and effective communicator who adapts easily to different communication
• methods.
• Team-oriented, fostering a collaborative environment that promotes learning and
• growth.
• Experience with Hubspot and Slack is highly desirable.
• Bachelor’s degree in Accounting, Business, Communications, Information
• Technology, Finance, or Psychology is preferred